Outreach Care Specialist
Elevance Health, Autism Services
Remote
05.2020 - 01.2026
- Caseload Management & Autism Triage: Oversaw a fluctuating caseload of 30–50 Medicaid‑enrolled families, triaging autism‑related needs, resolving crises, and securing long‑term behavioral and medical supports.
- Resource Navigation & Family Support: Provided continuous guidance to assigned families, helping them navigate complex systems, clarify processes, and access essential community resources; additionally managed inbound queues via Genesys Cloud as a primary support channel.
- Interagency Collaboration & Advocacy: Coordinated with state agencies (DDS, DCF) and multidisciplinary programs (IFCS, ICC) to ensure timely interventions, align care plans, and advocate for person‑centered support.
- Centralized Cross‑Department Resources: Built and maintained a SharePoint database consolidating clinical, non‑profit, grant, and community supports to streamline internal access and improve holistic service delivery.
- Intake & Workflow Optimization: Created onboarding guides, ROI instructions, and clinical checklists that removed processing bottlenecks and strengthened intake efficiency for families and provider partners.
- Administrative Quality Assurance: Leveraged SPARK AI and digital productivity tools to process daily workflows while consistently meeting strict data‑compliance and auditing standards.
- Recognition & Performance: Received multiple Impact Awards recognizing exceptional performance, reliability, and contributions to team success.