Summary
Overview
Work History
Skills
Timeline
Generic

Mariana Calderon

San Francisco,CA

Summary

Compassionate Community Health Worker with strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Outreach Care Specialist

Elevance Health
05.2023 - 06.2025
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Participated in community events to promote services and engage with public.
  • Referred team members to appropriate personnel, and community resources to support their mental health and well-being
  • Assessed community needs and identified resources for social and community service programs.
  • Developed network relationships with store leaders to enhance community awareness and promote services.

ASSETS PROTECTION TEAM LEADER

Target
07.2022 - 04.2023
  • Maintained professional, organized, and safe environment for employees and guests.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Recruited, interviewed and hired employees
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

FRONT DESK RECEPTIONIST

Oregon Medical Group
11.2020 - 09.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Confirmed appointments, communicated with clients, scheduled appointments and updated client records
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Skills

  • Schedule Coordination
  • Call center experience
  • Written Communication
  • Attention to Detail
  • Client needs assessments
  • Building rapport
  • Creative problem solving
  • Staff education and training
  • Retail store support

Timeline

Outreach Care Specialist

Elevance Health
05.2023 - 06.2025

ASSETS PROTECTION TEAM LEADER

Target
07.2022 - 04.2023

FRONT DESK RECEPTIONIST

Oregon Medical Group
11.2020 - 09.2021

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Mariana Calderon