Kelly Benson
North Versailles,PA
Summary
Detail-oriented medical record coordinator with experience in healthcare records management, document review, and release-of-information processing. Skilled in maintaining accuracy, handling sensitive data, and supporting smooth office operations. Strong teamwork, problem solving, and service skills help improve daily workflow and patient support.
Overview
29
29
years of professional experience
Work History
Medical Record Coordinator
Medi Home Helath & Hospice
Pittsburgh, Pennsylvania
03.2019 - Current
- Verified physician signatures and plan of care documents for accuracy, ensuring compliance.
- Reviewed physician orders to confirm required forms were completed fully before chart filing.
- Facilitated timely release of confidential information requests from patient files.
- Protected sensitive patient information by managing record access.
- Completed timely uploads of medical records to patient vaults.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Maintained a positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Ordered and restocked office supplies to ensure availability for daily operations. in line with budget limits and office needs.
Call Center Agent
United Health Care
Pittsburgh, PA
05.2015 - 03.2019
- Managed high-volume customer interactions to ensure efficient service delivery. of inbound and outbound customer calls.
- Addressed UnitedHealthcare member inquiries regarding benefits, claims, and eligibility to provide accurate information and support.
- Documented call notes in UnitedHealthcare service tracking systems.
Inside Sales Representative
Babcock Lumber Company
Pittsburgh , PA
03.1998 - 12.2014
- Prepared quotes and pricing to support customer purchasing decisions
- Processed customer orders for timely delivery and efficient will-call pickup
- Inspected inventory levels to ensure product availability for branch customers
- Maintained accurate records for inside sales transactions
Education
High School Diploma -
East Allegheny High School
North Versailles06-1989
Skills
- Medical records management
- HIPAA compliance
- Record security
- Scanning and imaging software
- Data entry
- Patient interaction
- Problem solving
- Team collaboration
- Self-motivated
Timeline
Medical Record Coordinator
Medi Home Helath & Hospice
03.2019 - Current
Call Center Agent
United Health Care
05.2015 - 03.2019
Inside Sales Representative
Babcock Lumber Company
03.1998 - 12.2014
High School Diploma -
East Allegheny High School