Kelly Best
Mansfield,MO
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Town & Country Supermarket
Mansfield, MO
04.2021 - 05.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Delegated work to staff, setting priorities and goals.
Machine Operator
Emerson Climate Technologies
Ava, Missouri
03.2018 - 04.2021
- Set up and operate machine tools to produce precision parts and instruments.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Load raw materials into machines according to specified measurements.
- Unload finished products from machines onto conveyors or other transport systems.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Operate robotic arms within a manufacturing environment.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Education
Some College (No Degree) - Emergency Medical Technology
Ozark Technical Community College
Springfield MoSkills
- Records Management
- Customer Relations
- Store Opening and Closing
- Billing
- Employee Coaching
- Team Management
- Quickbooks
- POS systems operations
- Customer Service
- Pricing and Markdowns
- Employee Scheduling
- Special Promotions
- Competitor Monitoring
- Product pricing
Affiliations
Volunteer Fire Fighter/ First Responder for the Mansfield fire dep for 4 yrs. I enjoy helping others in need and giving back to my community.
References
References available upon request.
Timeline
Assistant Store Manager
Town & Country Supermarket
04.2021 - 05.2024
Machine Operator
Emerson Climate Technologies
03.2018 - 04.2021
Some College (No Degree) - Emergency Medical Technology
Ozark Technical Community College
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