Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Bichard

Naples

Summary

Diligent Desired Position with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.

Overview

16
16
years of professional experience

Work History

Patient Service Representative

Quest Diagnostics
04.2013 - 05.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Client Service Representative

UMass Medical Center
03.2009 - 04.2013
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Software to schedule appointments.

Education

Certificate - Phlebotomist

Anna Maria
Paxton, MA
05.1991

Skills

    Phlebotomy skills, computer, customer service

Timeline

Patient Service Representative

Quest Diagnostics
04.2013 - 05.2025

Client Service Representative

UMass Medical Center
03.2009 - 04.2013

Certificate - Phlebotomist

Anna Maria

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