Kelly Bigler
Santaquin,UT
Summary
Dedicated Office Manager with 26 years in the dental industry, skilled in communication and patient care. Expertise in conflict resolution and managing challenging employee and patient interactions. Maintains a calm, authoritative presence during difficult situations while leveraging extensive customer service experience from both dental and restaurant environments. Train all staff in safety protocols and patient care.
Overview
5
5
years of post-secondary education
34
34
years of professional experience
Work History
Office Manager
Neil Dansie Family Dentistry
Payson, Utah
10.2000 - Current
- Managed operations for dental practice, enhancing patient support services and providing clear direction and guidance.
- Managed daily office operations, ensuring smooth workflow and patient satisfaction.
- Trained new employees on office protocols and customer service standards.
- Developed patient communication strategies to improve engagement and retention while ensuring high-end comfort and reducing anxiety.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Maintained composure in high-pressure situations to manage conflicts effectively and diffuse tense situations professionally.
Manager, waitress, cook
Leslie's Family Tree Restaurant
Santaquin, Utah
08.1992 - 11.2021
- Oversaw daily restaurant operations and staff performance, ensuring smooth service delivery.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Implemented customer service standards and addressed issues to maintain high service quality.
- Resolved customer service issue and ensure excellent service
- Managed customer service problems to ensure quality experience and ensured excellent service
Education
Bachelor of Science - Accounting
Utah Valley University
Orem, UT 12.2004 - 12.2009
Skills
- CPR certification
- Sterilization
- OSHA
- PPE compliance
- Conflict resolution
- Effective communication
- Customer service and relations
- Leadership
Timeline
Bachelor of Science - Accounting
Utah Valley University
12.2004 - 12.2009
Office Manager
Neil Dansie Family Dentistry
10.2000 - Current
Manager, waitress, cook
Leslie's Family Tree Restaurant
08.1992 - 11.2021