Kelly Bismark-Stott

Broadstep Academy IL (formerly Willowglen Academy)

2006.09 - Current

Project manger over several projects within the national corporation, across IL, NE, IN and WI.
Achieved and maintained accreditation for multi-state locations.
Created customer satisfaction surveys, analyzed data of survey, created and carried out PIPs.
Participated on committees focusing on resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Chaired the internal Human Rights Committee
Resolved conflicts, within the agency, as well as, with external providers by actively listening to concerns and finding appropriate middle ground.
Established QA Departments within the agency, in areas previously without. Cross-trained existing employees to maximize team agility and performance.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Summary