Kelly Bowen
Ameris Bank
Ocilla,USA
18
years of professional experience
Results-driven banking professional with expertise in business loan closings and financial services. Strong skills in due diligence, sales, and compliance, consistently surpassing sales targets and maintaining precise loan documentation. Licensed in property, casualty, life, and health insurance, providing effective problem-solving in fast-paced environments.
Work History
Business Banking Loan Closer
5 Years 2 Months- Streamlined loan closing procedures by engaging with loan officers and management to enhance operational efficiency.
- Oversaw comprehensive review of loan packages, guaranteeing adherence to compliance requirements and precision in documentation.
- Conducted thorough title work and submitted UCC filings to safeguard collateral and reduce potential risks.
- Managed loan pipeline to ensure consistent flow, facilitating valuable feedback and effective communication with loan officers and branch managers.
Financial Services Associate
6 Years 4 Months- Surpassed sales targets through strategic cross-selling and up-selling of financial products.
- Conducted in-depth customer profiling to pinpoint needs, resulting in customized product suggestions.
- Implemented compliance measures aligned with audit guidelines to mitigate risk exposure.
- Assisted clients in determining financial needs, enhancing customer satisfaction
- Cultivated strong customer relationships by actively listening for referral opportunities, enhancing client engagement
- Delivered quality customer service in every transaction, contributing to positive client experiences
- Resolved customer issues through effective problem solving, improving retention
- Utilized effective problem-solving skills to resolve customer issues, thereby supporting customer loyalty initiatives.
- Reviewed loan documents for closings, ensuring accuracy to prevent errors and facilitate smooth transactions
- Managed client account inquiries, ensuring timely resolution and high customer satisfaction.
- Worked with team members to enhance efficiency through streamlined operational processes.
- Trained new associates on software systems and best practices, fostering a knowledgeable team environment.
Sales Representative
1 Year- Obtained property and casualty, life, and health licenses to broaden service capabilities.
- Developed strategies to maintain current customer relationships and attract new clients, driving overall sales performance.
- Developed and implemented daily strategies for lead generation, focusing on expanding market presence and client acquisition.
- Analyzed customer requirements by engaging in thorough discussions to provide tailored insurance offerings.
- Executed payment transactions and processed claims remotely, prioritizing prompt service fulfillment.
- Assisted customers in understanding and completing claims processes, contributing to improved satisfaction and retention rates.
- Developed and maintained strong client relationships to drive customer satisfaction and loyalty.
- Collaborated with team members to strategize sales approaches, enhancing overall performance metrics.
Teller
2 Years- Balanced daily cash reports for all tellers, ensuring accurate and compliant transactions
- Balanced currency, coin, and checks in cash drawers at end of day, calculating daily transactions using computers and calculators
- Balanced teller cash reports for all tellers daily, ensuring accuracy and compliance
- Detected errors in transactions to maintain accuracy when debits and credits did not balance, reducing errors
- Identified transaction mistakes when debits and credits did not balance, reducing errors
- Addressed customer account issues to ensure satisfaction or discrepancies concerning customers' accounts, enhancing customer trust
- Promoted and sold products like travelers' checks and savings bonds by tailoring recommendations based on customer data
- Received and counted daily inventories of cash, drafts, and travelers' checks to ensure accurate records
Insurance Account Representative
3 Years- Managed client accounts, ensuring compliance with insurance regulations and company policies.
- Developed customized insurance solutions to meet diverse client needs and enhance satisfaction.
- Analyzed market trends to inform strategic decision-making and improve competitive positioning.
Education
Associates Degree - Early Childhood Education
Bachelors of Marketing - Marketing
Bachelors of Marketing - Marketing
Skills
Loan processing
Loan origination
Document preparation
Closing procedures
Regulatory Compliance
UCC filings
Document analysis
Client Financial Assessment
Loan Portfolio Management
Title Processing
Timeline
Business Banking Loan Closer
Ameris Bank
06.2021 - CurrentRead More
Financial Services Associate
Hancock Bank
01.2015 - 05.2021Read More
Sales Representative
State Farm
01.2014 - 01.2015Read More
Teller
Community Banking Company
01.2012 - 01.2014Read More
Insurance Account Representative
STATE FARM
01.2009 - 01.2012Read More
Abraham Baldwin Agricultural College
Associates Degree from Early Childhood Education
Read More
Valdosta State University
Bachelors of Marketing from Marketing
Read More
Georgia Southern University
Bachelors of Marketing from Marketing
Read More