Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Brister

Griffin,GA

Summary

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Delivery Driver

FedEx Ground
Atlanta, GA
07.2021 - 08.2022
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Follow DOT regulations and safety standards
  • Delivered over 140 packages per day

Collection Specialist

Nextus Billing Solutions
Philadelphia, PA
11.2019 - 06.2021
  • Delinquent accounts for major companies
  • Managed over 150 customer calls per day.
  • Negotiating settlements, taking payments (Credit, Debit, and Checking accounts)
  • Contact customers by telephone utilizing appropriate telephone etiquette; emailing while delivering customer service skills
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used scripted conversation prompts to convey current account information and obtain payments.

Assistant Manager

Charlotte Russe, Inc
Atlanta, GA
07.2020 - 03.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales by 5%
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.

Assistant Manager

Gas station
Willimantic, CT
10.2019 - 05.2020
  • Supervised associates, team members, employees and staff members
  • Managed store operations
  • Managed opening and closing store
  • Recruited and interviewed potential candidates
  • Handled all staff member, team member, associate and employee scheduling
  • Managed nightly cash, sales and financial totals

Babysitter/Nanny

Childcare
Willimantic, CT
09.2019 - 05.2020
  • Played games, worked on puzzles and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up playroom.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands and share by leading by example.

Administrative Assistant

BG Staffing - BG Multifamily
Philadelphia, PA
07.2019 - 10.2019
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Performed research to collect and record industry data.

Retail Sales Associate and Cashier

Justice Tween Brands
Philadelphia, PA
09.2015 - 08.2016
  • Greet and interact with Customers
  • Promote products and provide information regarding sales/discounts
  • Respond to customer inquiries and make style recommendations
  • Manage Inventory
  • Process merchandise payments and returns
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers

Education

Associate Degree in Nursing -

Southern Crescent Technical College
Griffin, GA
05.2024

High School Diploma -

Pennsylvania Cyber Charter High School
Midland, PA
03.2017

Skills

  • Attention to Detail
  • Customer Service
  • Time Management
  • Customer Relationships
  • Dependability and Honesty
  • Professional telephone demeanor
  • Shipping procedures understanding
  • Retail store support

Certification

Certification in Home Health Care.

Timeline

Delivery Driver

FedEx Ground
07.2021 - 08.2022

Assistant Manager

Charlotte Russe, Inc
07.2020 - 03.2021

Collection Specialist

Nextus Billing Solutions
11.2019 - 06.2021

Assistant Manager

Gas station
10.2019 - 05.2020

Babysitter/Nanny

Childcare
09.2019 - 05.2020

Administrative Assistant

BG Staffing - BG Multifamily
07.2019 - 10.2019

Retail Sales Associate and Cashier

Justice Tween Brands
09.2015 - 08.2016

Associate Degree in Nursing -

Southern Crescent Technical College

High School Diploma -

Pennsylvania Cyber Charter High School

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Kelly Brister