Kelly Brown
Laurel,MD
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals.
Overview
13
13
years of professional experience
Work History
Supportive Housing Case Manager
PATHFORWARD
11.2020 - Current
- Maintain heavy caseload of approximately 30 cases by utilizing effective time management and organizational skills.
- Contribute to team meetings by sharing insights from direct work with clients, promoting collaborative problem-solving strategies.
- Excellent communication skills, both verbal and written.
- Produce and update documents, reports and tracking spreadsheets using SharePoint ,Microsoft excel, and ETO.
- Provide ongoing case management support through regular check-ins, home visits, and follow-up appointments.
Mental Health Assistant
Sheppard Pratt Health System, Residential Treatment Center
03.2019 - 01.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
- Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.
Extended Day Teacher Assistant
Appletree Institute
02.2018 - 03.2019
- Developed and oversaw diverse activities to promote learning and engage children
- Applied behavior management techniques to maintain group discipline and reinforce good behaviors
- Assisted teachers with instruction and provided clerical support for diverse needs
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Established positive relationships with students, parents, fellow teachers and school administrators.
Backline Coordinator
Potbelly's Sandwich Shop
01.2011 - 01.2019
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
Education
Bachelor of Arts - Interdisciplinary Studies
The University of Baltimore
Baltimore, MD12.2017
High School Diploma -
Reservoir High School
Fulton, MD2012
Skills
- Verbal and Written Communication
- Analytical Thinking
- Teamwork and Collaboration
- Problem-Solving
- Organization and Time Management
- Customer Service
Timeline
Supportive Housing Case Manager
PATHFORWARD
11.2020 - Current
Mental Health Assistant
Sheppard Pratt Health System, Residential Treatment Center
03.2019 - 01.2021
Extended Day Teacher Assistant
Appletree Institute
02.2018 - 03.2019
Backline Coordinator
Potbelly's Sandwich Shop
01.2011 - 01.2019
Bachelor of Arts - Interdisciplinary Studies
The University of Baltimore
High School Diploma -
Reservoir High School