Kelly Brown
Summary
At Eric Kahle Insurance Agency, Inc., excelled as an All Lines Insurance Producer/CSR Supervisor, enhancing client satisfaction through personalized solutions and strategic relationship building. Demonstrated expertise in insurance product knowledge and workforce management, leading to increased customer loyalty and workplace harmony. Skilled in complex problem-solving and effective communication, consistently met critical deadlines in a high-volume setting. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
All Lines Insurance Producer/CSR Supervisor
Eric Kahle Insurance Agency, Inc.
05.1997 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Provided detailed information about company insurance products.
- Worked in high-volume, competitive sales environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
Education
High School Diploma -
Edinburg
Edinburg, IL05.1989
Skills
- Insurance product knowledge
- Relationship Building
- Policy analysis
- Sales expertise
- Time Management
- Verbal and written communication
- Team Leadership
- Staff Training and Development
- Complex Problem-Solving
- Workforce Management
- Decision-Making
- Customer Service
Timeline
All Lines Insurance Producer/CSR Supervisor
Eric Kahle Insurance Agency, Inc.
05.1997 - Current
High School Diploma -
Edinburg
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