Kelly Haacke
Haacke Motors
Pleasant View,UT
26
years of professional experience
Experienced business owner who understands the whole of business ownership. Ability to be the second set of hands that business owners and operators need in order to focus on their job at hand. Ability to intervene in areas where the owner isn't necessarily needed and handle customer relations in the same assuring way. Able to anticipate needs and events to limit stress and frustration under deadlines and other situations. Understanding of the hardships of business ownership from employee management to cash flow and everything in between. Ability to manage finances, cash flow, accounting procedures and all other accounting needs. Able to run and coordinate any errands, pick ups, deliveries both business and personal to allow owner to excel in his/her business.
Work History
Office Manager
20 Years 4 Months- Performed all duties as owner/operator of growing car dealership
- Managed all monies including: AR's, AP's, inventory purchases and sales, collections, payroll, licenses, bonds and all other items in order to manage cash flow and maintain average of 1.5 million in inventory
- Performed all accounting duties including invoicing, sales capping, general journal entries, bank reconciliation, auditing, inventory entry and R.O.'s, wrote and signed all checks, all preparation for federal and state taxes, worked with accountant to finalize taxes and prepare end of year journal entries etc.
- Performed all duties required for dealership status, state required reporting and remittances, federal reporting and remittances, insurance, bonds, city licenses etc.
- Performed all payroll including calculating commissions, hourly time cards, 401k contributions etc
- Managed incoming phone calls and emails daily.
- Performed all duties related to sales including customer service, negotiations on sale and trade, contracting, financing, service contracts, funding, trade payoff, license and titling in and out of state, customer follow-up and satisfaction
- Managed day to day functions and processes to assist sales
- Managed all advertising including photos, description and upload to all media sites
- Successfully managed conflict within organization and with customers when needed.
- Filled in in any area needed for success of business including daily and weekly dealership cleaning, auto detailing, transport, after hours requests and interruptions to home life when necessary.
- Received multiple 5 star reviews for customer relations
Service Advisor
2 Years 1 Month- Greeted customers and discussed service needs
- Worked with technicians to determine repair needs and costs
- Discussed needed repairs and associated costs with customer in order to obtain approval
- Discussed other needs as necessary to advise customer of vehicle condition
- Provided assistance with vehicle replacements and towing as needed
- Maintained contact with customers during vehicle repair process and estimated repair length as necessary
Branch Manager
3 Years- Provided excellent customer service for auto replacement for insurance companies, repair shops, body shops and retail rental.
- Managed incoming rental needs on reservation as well as last minute needs
- Managed busy and stressful business in which everyone is having a bad day
- Managed pick up and drop off vehicles in 100+ car branch.
- Managed follow ups with customers, insurance companies and repair shops to coordinate approval for payment and length of rental
- Managed employees and fleet to successfully be the number one choice for rental in our region.
Education
Bachelor of Science - Hotel And Restaurant Management
Skills
Knowledge of business ownership
Employee management and retention
Owner support
Attention to detail
Accounting and Financial management
Excellent customer service
Honesty
Integrity
Supportive
Ease owner burdens
Timeline
Office Manager
Haacke Motors
07.2001 - 11.2021Read More
Service Advisor
Young Chevrolet
05.1999 - 06.2001Read More
Branch Manager
Enterprise Rental Car
05.1996 - 05.1999Read More
Northern Arizona University
Bachelor of Science from Hotel And Restaurant Management
Read More