Rosette Gonzalez

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

• Certified CPR and Lifeguard

Maintain vision and leadership with the flexibility to "wear-several-hats" - confidence to take charge and skill to rapidly adapt to changing markets and conditions

• Saf-T-Swim, Long Island, NY, 05/1996, 04/2023, General Manager, New Hyde Park, NY, 10/2022, 04/2023, Promoted to the flagship location for this respected swimming instruction organization, Successfully turned around this high-volume location from the "red" to profitability within less than one year through better employee relations and customer service that produced new and repeat business, Skillfully recruited, hired, trained, and supervised 140 staff and management personnel - provided cross-functional collaborative leadership; set and managed productivity and performance expectations for personnel; managed the metrics that optimize manpower costs while delivering a high level of customer satisfaction, Served as an integral member of the management team and effectively controlled all aspects of our product and customer service Developed, implemented, and managed the strategies that grow the business; partnered with the District Manager in establishing and maintaining the customer service vision and strategy, strategy execution, customer and community interaction, and direct sales involvement and support of the business, Assisted the District Manager of Company Owned Schools in providing the vision, leadership, and direction to all who impact the business; also mentored the new General Manager at the company's Little Neck, NY location, Developed and managed the P&L to achieve or exceed objectives in the areas of revenue growth, costs, and margin, Continuously drove programs/processes that grew the business while optimizing margins; accurately forecasted, budgeted, planned, and set goals; utilized the corporate tools and metrics to more efficiently manage the business, General Manager, Bohemia, NY, 05/1996, 10/2022, Received documented commendations citing "Performance Excellence" - "Manager of the Year", Successfully developed and managed the complete spectrum of business operations with hands-on P&L control and report only to the District Manager; instrumental in growing sales year over year.
• Choice Transportation, Islandia, NY, 01/2023, Office Manager, Overseeing all daily office operations for this ambulette company - billing for medical insurance, scheduling appointments, credentialling drivers, and managing all DOT compliance.