Kelly Buchanan
Auburn,Alabama
Summary
Highly organized and reliable Administrative Assistant with a strong background in general office support and administrative functions. Experienced in managing calendars, coordinating meetings, handling correspondence, and maintaining accurate records with attention to detail. Proficient in Athena Health, Microsoft Office Suite, data entry, and office equipment operation, with excellent multitasking and time management skills. Known for providing professional and courteous support to both staff and clients, contributing to a smooth and efficient office environment. Committed to maintaining confidentiality and supporting team productivity through proactive problem-solving and communication.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
Columbus Cardiology Associates
05.2025 - Current
- Facilitated patient registration and scheduling for cardiology appointments, ensuring seamless access to care.
- Verified insurance eligibility and benefits, enhancing accuracy in patient billing processes.
- Educated patients on financial obligations and payment options, improving overall patient satisfaction.
- Streamlined appointment scheduling processes, reducing wait times for patients significantly.
- Mentored new team members on best practices in patient access operations, promoting efficiency and knowledge sharing.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Answered phone calls and messages for six-physicians and 12 nurse-practitioners at the medical facility, scheduling appointments, and handling patient inquiries.
Style Consultant
Target
07.2022 - Current
- Provided exceptional customer service in a fast-paced retail environment, managing inquiries, resolving issues, and maintaining a professional and courteous demeanor.
- Handled high-volume phone calls and in-person requests, effectively managing multiple tasks while maintaining customer satisfaction.
- Supported inventory control and restocking procedures, ensuring efficient workflow and product availability.
- Operated point-of-sale (POS) systems and retail management software, demonstrating strong technical aptitude and adaptability.
- Processed product returns and exchanges in accordance with company policy, showing problem-solving and decision-making capabilities.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
Legal Assistant
Law offices of Carolyn Berlin LLC.
01.2001 - 11.2004
- Prepared, proofread, and formatted a variety of documents, including client communications, reports, and internal memos.
- Processed incoming and outgoing mail, legal documents, and office deliveries, ensuring timely distribution.
- Handled general office duties such as supply inventory management, equipment maintenance coordination, and office correspondence.
- Maintained organized filing systems (physical and digital), ensuring confidential records were accurately labeled, archived, and retrieved efficiently.
- Supported billing and invoicing processes by organizing time records, expense reports, and client account updates.
- Drafted legal correspondence and documents, ensuring accuracy and compliance with regulations.
Office Manager
Masters Studio of self-defense
06.1999 - 01.2001
- Managed class schedules and student registrations using studio software, improving booking efficiency by 20%.
- Handled phone inquiries, emails, and walk-ins with professionalism, providing information on classes, pricing, and programs.
- Delivered strategic and sustainable human capital solutions aligned to the organization's strategies, initiatives, programs, and projects; enhanced and directly improved the department's functionality by more than 90%.
- Protected business material assets and minimized waste through quality control strategies.
- Promoted studio events and tournaments via social media and newsletters, increasing event participation by 30%.
Education
Highschool Diploma -
Wando Highschool
Associates in Science - undefined
Trident Technical College
Skills
- Calendar and schedule management
- Filing and document organization
- Recordkeeping and documentation
- Microsoft Suite
- Google workspace (Word, Excel, Power Point)
- Professional phone etiquette
- Written and verbal communication
- Customer service and client relations
- Attention to detail
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Healthcare systems navigation
- Athena Health
Affiliations
SMITHS STATION COMMUNITY BAND (FLUTE PLAYER)
Timeline
Patient Access Representative
Columbus Cardiology Associates
05.2025 - Current
Style Consultant
Target
07.2022 - Current
Legal Assistant
Law offices of Carolyn Berlin LLC.
01.2001 - 11.2004
Office Manager
Masters Studio of self-defense
06.1999 - 01.2001
Associates in Science - undefined
Trident Technical College
Highschool Diploma -
Wando Highschool
CORE QUALIFICATIONS
- Excellent communication and assessment abilities
- Problem-solving
- Prioritizing and managing deadlines
- Very good coordination and time management skills