Kelly Buchli
Rice Lake
Summary
Experienced professional with skills in operating equipment, organizing supplies and packing high numbers of boxes each day. Knowledgeable about optimal box organization, palletizing, and loading strategies.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Mod Team Associate
Walmart
10.2024 - Current
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Assisted customers with product inquiries, complaints and concerns.
- Ensured all customer interactions were handled professionally and in accordance with company standards.
Team Leader
Walmart
Rice Lake
09.2019 - 09.2024
- Collaborated with other departments to ensure alignment of goals across teams.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Motivated team members through recognition programs and performance-based incentives.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Managed conflict resolution within the team to maintain a positive work environment.
Mod Team Associate
Walmart
Rice Lake
04.2017 - 09.2019
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Restructured merchandising strategy to promote high value and products.
- Maintained a high level of knowledge regarding products, services, pricing plans, promotions.
- Cleaned and organized display cases, shelves and aisles.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Stocker
Walmart
Rice Lake
04.2015 - 04.2017
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Monitored expiration dates of perishable items to ensure freshness.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Ensured that all products were labeled properly before stocking the shelves.
- Stocked shelves with newly arrived products.
Education
High School Diploma -
Altoona High School
Altoona, WI06-2013
Skills
- Visual merchandising
- Shelf stocking
- Product placement
- Customer service
- Conflict resolution
- Team collaboration
- Regulatory compliance
- Inventory management
- Team leadership
- Communication skills
- Time management
- Problem solving
- Employee motivation
Timeline
Mod Team Associate
Walmart
10.2024 - Current
Team Leader
Walmart
09.2019 - 09.2024
Mod Team Associate
Walmart
04.2017 - 09.2019
Stocker
Walmart
04.2015 - 04.2017
High School Diploma -
Altoona High School