Kelly Burke
Customer Service
Ocean View,Delaware
Summary
Energetic hard working woman looking for a new opportunity, with 25 years experience in customer service in many divers fields. A dedicated employee with a long standing employment record, willing to learn new trades ans skills to improve myself.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
Walgreens
06.2023 - Current
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Player Service /Casino Cage Cashier
Penn National Gaming
01.2008 - 05.2023
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
- Contributed to a positive team atmosphere within the cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.
- Ensured smooth operations by balancing my drawer at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.
- Reduced wait times for customers by consistently prioritizing speed without sacrificing accuracy in all transactions.
Short Order Cook
Hallmark Management Services
06.2003 - 01.2008
- Managed food costs by carefully monitoring portion control and minimizing waste during meal preparation.
- Elevated guest experience through personalized menu suggestions based on individual preferences or dietary needs.
- Reduced food waste by efficiently managing inventory and using proper storage techniques.
- Trained new staff in cooking techniques, equipment usage, and kitchen procedures to ensure consistency in quality across the team.
- Consistently maintained personal hygiene standards as well as the cleanliness of workstations, utensils, and equipment.
Education
High School Diploma -
Northern Lebanon Senior High School
Fredericksburg, PA 05.2001 -
Associate of Arts - Culinary Arts
Lebanon County Area Vocational Technical School
Lebanon, PA 05.2001 -
Skills
Cash handling expertise
Customer Service
Safe Food Handling
Attention to detail
Data Collection
Problem-Solving
Accomplishments
Achieved lowest variance of $71.65 for the year in 2015 among my peers, of a daily drawer of $50,000. In years following my variances continued to lower.
Timeline
Pharmacy Technician
Walgreens
06.2023 - Current
Player Service /Casino Cage Cashier
Penn National Gaming
01.2008 - 05.2023
Short Order Cook
Hallmark Management Services
06.2003 - 01.2008
High School Diploma -
Northern Lebanon Senior High School
05.2001 -
Associate of Arts - Culinary Arts
Lebanon County Area Vocational Technical School
05.2001 -