Nashanti Rembert
North Miami,FL
Summary
Patient-oriented Pharmacy Technician with extensive experience refilling medications. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Highly adaptable and customer-focused professional with several years of experience in delivering excellent customer service, managing high call volumes, and resolving customer concerns efficiently. Proven ability to manage time effectively, multitask, and provide a positive customer experience. Strong work ethic, effective communication skills, and adept at working independently while quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Miramar, FL
09.2023 - 05.2024
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Reduced average call handling time while maintaining high-quality interactions.
Handled high call volumes with professionalism and composure.
Customer Service Representative
Conduent
Boca Raton, FL
01.2023 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with ordering, billing, and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gathered feedback through surveys to improve service quality.
Cashier Team Lead
Ross Dress for Less
Hollywood, FL
12.2021 - 01.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Coordinated with other departments when additional support was needed during peak hours.
Drive-Thru Cashier
Burger King
Pembroke Pines, FL
08.2020 - 11.2021
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Verified that orders were accurate and complete before delivering them to customers.
- Ensured compliance with food handling safety standards and assisted in kitchen duties.
Education
High School Diploma -
American World Wide Academy
North Miami, FL03-2031
Skills
- Insurance Billing
- Prescription Filling
- Order Verification
- Answering customer questions
- Call Management
- Inbound and Outbound Calling
- Call center experience
- Cash handling expertise
- Team Leadership
- Safe Food Handling
Certification
- Security Officer
- Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
09.2023 - 05.2024
Customer Service Representative
Conduent
01.2023 - 09.2023
Cashier Team Lead
Ross Dress for Less
12.2021 - 01.2023
Drive-Thru Cashier
Burger King
08.2020 - 11.2021
High School Diploma -
American World Wide Academy
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