Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Butler

Le Roy,IL

Summary

Dynamic leader and Licensed Massage Therapist with a proven track record at Starbucks, adept in team leadership and conflict resolution. Excelled in enhancing sales and client satisfaction through exceptional service and personalized treatment plans. Skilled in cash handling and effective communication, demonstrating significant improvements in team development and operational efficiency.

Overview

14
14
years of professional experience

Work History

Shift Manager

Starbucks
Bloomington, IL
10.2017 - Current

As a shift supervisor I run the shift, lead the store team and make decisions that impact store operations. This involves observing and monitoring equipment, maintaining inventory and restocking as needed, resolve conflicts between employees or customers in a professional manner, manage daily cash intake by counting registers and safe. This also provides the opportunity to adapt to unpredictable work situations. This role is a great way to develop leadership skills and expand your responsibility.

Licensed Massage Therapist

Self Employed Web
Normal, IL
03.2011 - Current
  • Assessed client progress over multiple sessions, adjusting techniques and treatment plans as necessary for optimal results.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Developed personalized treatment plans for clients to address specific health issues, including muscle pain and stress reduction.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Utilized aromatherapy and essential oils to enhance the massage experience and promote relaxation.

Education

Massage

Cortiva Institute of Massage
Pinellas Park, FL
11-2011

Olympia High School
Stanford, IL
05-1987

Skills

  • Team leadership
  • Cash handling
  • Conflict resolution
  • Treatment planning
  • Sales enhancement
  • Process improvement
  • Training and development
  • Performance monitoring
  • Quality assurance
  • Effective communication
  • Problem solving
  • Time management
  • Decision-making
  • Mentoring and coaching
  • Team development
  • Training and mentoring

Timeline

Shift Manager

Starbucks
10.2017 - Current

Licensed Massage Therapist

Self Employed Web
03.2011 - Current

Massage

Cortiva Institute of Massage

Olympia High School
Kelly Butler