Kelly Cairns
New Port Richey,FL
Summary
Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, problem-solving, and conflict resolution to enhance team performance and ensure guest satisfaction. Serve Safe, TIP, and TABC certified.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Le Macaron French Pastries
Tarpon Springs, FL
12.2023 - Current
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Implemented customer loyalty programs resulting in increased repeat business
- Managed inventory levels and ordered supplies to ensure stock availability.
- Trained and mentored staff on baking techniques and customer engagement.
Shift Supervisor
Crumbl Cookies Franchises
Tampa, FL
10.2021 - 12.2023
- Supervised a team of bakery staff members, ensuring efficient and smooth operations
- Implemented quality control measures to maintain consistent product standards and customer satisfaction
- Managed inventory levels, minimizing waste and optimizing ingredient ordering processes
- Maintained a clean and organized work environment, adhering to health and safety regulations at all times
- Monitored equipment performance, coordinating repairs or replacements as needed to minimize downtime
- Conducted regular inspections of finished products for visual appeal, taste, texture, and consistency
Assistant Front of House Manager
eatZi's Market
Fort Worth, TX
10.2017 - 10.2021
- Assisted in the management of daily front-of-house operations, ensuring smooth and efficient service
- Maintained inventory levels of supplies and equipment, coordinating with vendors to ensure timely deliveries
- Implemented customer service protocols to enhance guest satisfaction, resulting in an increase in positive feedback
- Assisted in conducting performance evaluations for front-of-house staff, providing constructive feedback and identifying areas for improvement
- Developed strong relationships with regular customers, recognizing their preferences and providing personalized service experiences
Kitchen Manager
Buffalo Creek Bar & Grill
Cleburne, Texas
12.2012 - 10.2017
- Managed daily kitchen operations, ensuring compliance with health and safety regulations.
- Supervised kitchen staff, providing training and guidance on food preparation techniques.
- Implemented food waste reduction strategies to enhance sustainability practices in the kitchen.
- Maintained cleanliness and organization of kitchen equipment and workstations during shifts.
- Collaborated with front-of-house staff to ensure smooth communication during service hours.
Catering Sales Manager
Bon Apetit Restaurant Group
Dunedin, Florida
06.2009 - 12.2012
- Developed and maintained client relationships for successful event planning.
- Coordinated catering logistics for diverse events across multiple venues.
- Managed contracts and negotiations with vendors and clients effectively.
- Created customized catering menus tailored to client preferences and dietary needs.
- Grew business through outside catering sales, executed food deliveries to perfection and devised and implemented marketing and promotional campaigns.
Education
Some College (No Degree) - Hospitality And Tourism Management
Skills
- Food Safety
- Inventory Control
- Recruiting
- Labor Cost Analysis
- Catering coordination
- Team supervision
- Problem solving
- Customer relationship management
- Adaptable
- Passion for customer satisfaction
- TIPS certified
- Conflict resolution techniques
- Labor and food cost control
- Point of sale (POS) system operation
- Employee schedule management
- Excellent communication
- Cross-functional teamwork
- Analytical thinking
Certification
- ServSafe Food Handler Certification, 2022 to 2025
- TABC Certification, 2022 to 2025
- TIPS Certification, 2023 to 2025
Timeline
Manager - Le Macaron French Pastries
12.2023 - Current
Shift Supervisor - Crumbl Cookies Franchises
10.2021 - 12.2023
Assistant Front of House Manager - eatZi's Market
10.2017 - 10.2021
Kitchen Manager - Buffalo Creek Bar & Grill
12.2012 - 10.2017
Catering Sales Manager - Bon Apetit Restaurant Group
06.2009 - 12.2012
St Petersburg College - Some College (No Degree), Hospitality And Tourism Management