Kelly Cardoza
Bigfork,MT
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating a memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Echo Lake Cafe
Bigfork, Montana
04.2023 - 09.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Collaborated with kitchen staff to ensure timely food delivery.
Fine Dining Server
Stone Hill Kitchen
Bigfork, Montana
07.2022 - 03.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collaborated with kitchen staff to provide safe, delicious alternatives for customers with dietary restrictions, allergies, and intolerances.
- Oversaw assigned sections to facilitate smooth operations and enhance customer experience. for smooth flow of guests and orders.
- Delivered food from kitchen to tables, ensuring proper presentation and adherence to special serving techniques. from chefs to guest tables with dishes that required special serving techniques.
- Demonstrated enthusiasm and provided excellent service, contributing to increased customer referrals and walk-in business.
Barista
Cowgirl Coffee
Columbia Falls, Montana
02.2022 - 08.2022
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Interacted with customers during busy periods to foster a fun, positive environment.
- Managed line and crowd flow with quick, efficient service to maintain customer satisfaction.
- Trained new team members through positive reinforcement and supportive coaching to enhance team integration.
- Helped management keep adequate supply on hand by notifying shortages.
- Managed customer flow during peak hours to ensure efficient service. with quick, efficient service.
Server
Jalisco
04.2021 - 12.2021
- Set a positive tone for the entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Built strong relationships with regular customers to enhance loyalty and repeat business.
- Ensured tables were bussed and reset promptly to provide a welcoming environment for patrons. to keep dining room and work areas clean.
- Conducted timely check-ins with customers to take orders and ensure satisfaction, addressing any issues promptly.
- Assisted customers with dietary restrictions and allergies to select safe food options.
Banquet Server
Whitefish Mountain Resort
06.2021 - 09.2021
- Supervised dining table set-up to prepare for a variety of event types, following strict service standards.
- Arranged linens and table settings according to seating plan and event theme.
- Set up banquet tables and chairs based on event requirements.
- Collaborated with banquet manager to effectively coordinate event setup and scheduling.
- Provided friendly, courteous service to create memorable moments for guests.
- Executed opening and closing duties for banquet hall, systematically following checklist to restock supplies and clean service areas.
Education
Associate Of General Studies -
Haverford Senior High School
Havertown, PASkills
- Fine Dining Expertise
- High-Volume Dining
- Customer Service
- Sales techniques
- Bottle Service
Timeline
Server
Echo Lake Cafe
04.2023 - 09.2026
Fine Dining Server
Stone Hill Kitchen
07.2022 - 03.2023
Barista
Cowgirl Coffee
02.2022 - 08.2022
Banquet Server
Whitefish Mountain Resort
06.2021 - 09.2021
Server
Jalisco
04.2021 - 12.2021
Associate Of General Studies -
Haverford Senior High School