Kelly Celona
Pompano Beach,FL
Summary
Highly-motivated with desire to take on new challenges. Strong Detail-oriented Operations Manager passionate about facilitating excellent patient care. work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Pharmacy Operations Manager
Walgreens
Oakland Park, FL
03.1996 - Current
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Worked closely with store manager to maintain day-to-day operations.
- Communicated with patients with compassion while keeping medical information private.
- Administered vaccines to immunize patients against communicable diseases.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Science - Pharmacy (Pre-Pharmacy)
Broward College
Fort Lauderdale, FL05-1992
Skills
- Prescription Verification
- Workflow Optimization
- Medication Dispensing
- Drug Inventory Management
- Training and Mentoring
- Regulatory Compliance
- Employee Management
- Quality Assurance Controls
- Medication Ordering
- Insurance Billing
- Policy Enforcement
- Staff Management
- Pharmacy Operations
- Immunizations
- Budget Administration
- Performance Metrics
- Inventory and restocking
- Pharmacy operations management
- Drug utilization review
- Drug inventory management
- Wellness services
- FDA Drug Safety Guidelines
- Quality assurance
- Medication Therapy Management
- Loss prevention management
Certification
- PTCB Certified
- Licensed Pharmacy Technician
- Licensed Immunizer
- CPR certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Pharmacy Operations Manager
Walgreens
03.1996 - Current
Associate of Science - Pharmacy (Pre-Pharmacy)
Broward College
References
References available upon request.