Kelly Chapa
Las Vegas
Summary
Proactive and detail-oriented Human Resource professional with hands-on experience supporting high-volume operations in hospitality. Strong background in onboarding, payroll support, employee relations, and HR administration. Recognized for working effectively under pressure, collaborating across department, and supporting employee engagement initiatives. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
Work History
Human Resource Generalist
Westgate Resorts
Las Vegas
07.2024 - Current
- Serve as a primary point of contact for employees and managers regarding HR policies and procedures, and employment practices.
- Support employee relations matters, including intake, investigations, documentation, and resolution of workplace issues.
- Partner with leadership on performance management, coaching, corrective actions, and disciplinary processes.
- Coordinate full-cycle onboarding and offboarding, ensuring compliance with company policies and employment laws.
- Administer and support benefits programs, including enrollment, life event, and employee inquiries.
- assist with payroll coordination, timekeeping audits, and resolution of pay-related discrepancies.
- Maintain accurate employee records and ensuring confidentiality and data integrity.
- Support compliance with federal, state, and local employment laws (FMLA, ADA, wage and hour, I-9)
- Represent Human Resources in employment hearings by presenting accurate employment history, attendance records, and policy compliance information.
Human Resource Specialist
Westgate Resorts
Las Vegas
01.2022 - 07.2024
- Serve as a primary Human Resource contact for multiple departments with a combined headcount of 600+ employees.
- Conduct weekly new hew hire orientation and monthly medical presentations to ensure compliance and engagement.
- Prepare and deliver HR reports for the HR Generalist and Director, including timekeeping and headcount data.
- Preform timecard audits to ensure accuracy and compliance with company policies.
- Collaborate on special projects related to team member engagement, volunteer events, and corporate initiatives such as Back-to-School Backpack Drive, Merry Mart, and other company sponsored programs.
Human Resource Coordinator
Westgate Resorts
Las Vegas
12.2019 - 01.2022
- Onboarded and hired 30+ new team members weekly in a fast-paced environment.
- Generated and maintained HR reports including active employees, termination, birthday, and anniversary reports.
- Managed employee records and maintained data accuracy in HR systems.
- Responded to team members inquiries and concerns via email, phone, and in person, ensuring timely resolution.
- Facilitated new hire orientation, conducted employment drug testing, and verified Form I-9 using E-Verify.
- Managed offboarding processes and complied termination documentation.
- Assisted employees with benefits and enrollment related questions.
Education
Certification in Human Resources Management -
University of Nevada
Las Vegas 07-2024
High School Diploma -
Western High School
Las Vegas 07-2013
Skills
- Human resources administration
- Employee relations support
- Onboarding and offboarding
- Timecard auditing
- Multitasking and time management
- Bilingual (English and Spanish)
- Problem solving
- Adaptability and collaboration
Timeline
Human Resource Generalist
Westgate Resorts
07.2024 - Current
Human Resource Specialist
Westgate Resorts
01.2022 - 07.2024
Human Resource Coordinator
Westgate Resorts
12.2019 - 01.2022
Certification in Human Resources Management -
University of Nevada
High School Diploma -
Western High School