Kelly Chase
Neptune City
Summary
Effective communicator with experience in customer service and administrative support. Expertise in coordinating schedules, managing inquiries, and maintaining organized records. Ready to leverage strong problem-solving skills to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Receptionist Assistant
Bungalow 9
Freehold
12.2018 - 04.2020
- Managed front desk operations by greeting clients and directing them to appropriate staff, improving client flow and service efficiency.
- Scheduled appointments, coordinating with team members and clients for optimal timing.
- Answered multi-line phone system, handling inquiries and transferring calls promptly.
- Maintained organized filing system for easy access to client information and records, supporting effective administrative operations.
- Kept reception area tidy and well-organized, contributing to a welcoming environment for clients.
- Responded to customer inquiries via phone or email promptly and courteously.
- Performed data entry tasks into various software systems accurately and quickly.
Customer Service Representative
Mikes Lawn Service
Neptune City
02.2016 - 11.2018
- Handled customer inquiries via phone and email, ensuring prompt response to lawn service requests.
- Responded to customer inquiries, delivering accurate information on products and services to enhance customer understanding.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Guided clients in selecting appropriate lawn care services based on their needs.
- Coordinated service schedules with landscaping team to ensure timely completion of lawn care services.
- Maintained detailed records of client interactions and service agreements.
Education
High School Diploma -
Neptune High
Neptune06-2016
Some College (No Degree) - Public Relations
Brookdale Community College
Lincroft, NJ05-2026
Skills
- Front desk management
- Appointment scheduling
- Multi-line phone handling
- Customer relationship management
- Client communication
- Complaint resolution
- Service coordination
- Data entry accuracy
- Record maintaining
- Attention to detail
- Problem solving
- Effective communication
Timeline
Receptionist Assistant
Bungalow 9
12.2018 - 04.2020
Customer Service Representative
Mikes Lawn Service
02.2016 - 11.2018
High School Diploma -
Neptune High
Some College (No Degree) - Public Relations
Brookdale Community College