Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Collins

Medical Administrative Assistant/Creative Coordinator
Franklin,TN

Summary

Dedicated Administrative Coordinator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work History

Creative Coordinator/Executive Assistant

DaVita Kidney Care
04.2016 - 11.2023
  • Travel booking for executives and the whole team through BCD; SAP Concur Expense and Travel tool.
  • Calendar management;
  • Email organization and Meeting prep and agendas
  • Event planning and on-site hosting for all size meetings and up to 3,500 teammates.
  • Market research and individual follow-up with DaVita clinic employees.
  • Championed innovative ideas throughout brainstorming sessions, fostering a collaborative environment conducive to creativity.
  • Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality standards.
  • Monitored progress of projects, keeping on schedule and within budget.
  • Researched emerging technologies and developed effective strategies for integrating into existing campaigns.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Office Manager

Stellar Healthcare
01.2011 - 01.2013
  • Maintained daily schedule of patients, assisting with insurance verification and prior authorizations when required.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or nervous patients.
  • Maintained computer and physical filing systems.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Managed daily administrative tasks to ensure smooth operations.

Personal Assistant/Aide

Timothy Ishii, Attorney
01.2011 - 01.2012
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Physically assisted Mr. Ishii with everyday tasks, such as eating, attending meetings, household assistance;

Medical Assistant

Hope Family Medicine
01.2009 - 01.2012
    • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
    • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
    • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
    • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
    • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
    • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
    • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Columbia State Community College
Columbia, TN
08.2010 - 05.2011

Skills

Medical Terminology Medical office administration Insurance Verification HIPAA Compliance Referral Verification Patient Registration Telephone Etiquette Appointment Scheduling Microsoft Office Patient Relations

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Timeline

Creative Coordinator/Executive Assistant

DaVita Kidney Care
04.2016 - 11.2023

Office Manager

Stellar Healthcare
01.2011 - 01.2013

Personal Assistant/Aide

Timothy Ishii, Attorney
01.2011 - 01.2012

Columbia State Community College
08.2010 - 05.2011

Medical Assistant

Hope Family Medicine
01.2009 - 01.2012

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Kelly CollinsMedical Administrative Assistant/Creative Coordinator