Kelly Collins
Medical Administrative Assistant/Creative Coordinator
Franklin,TN
Summary
Dedicated Administrative Coordinator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Creative Coordinator/Executive Assistant
DaVita Kidney Care
04.2016 - 11.2023
- Travel booking for executives and the whole team through BCD; SAP Concur Expense and Travel tool.
- Calendar management;
- Email organization and Meeting prep and agendas
- Event planning and on-site hosting for all size meetings and up to 3,500 teammates.
- Market research and individual follow-up with DaVita clinic employees.
- Championed innovative ideas throughout brainstorming sessions, fostering a collaborative environment conducive to creativity.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality standards.
- Monitored progress of projects, keeping on schedule and within budget.
- Researched emerging technologies and developed effective strategies for integrating into existing campaigns.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Office Manager
Stellar Healthcare
01.2011 - 01.2013
- Maintained daily schedule of patients, assisting with insurance verification and prior authorizations when required.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or nervous patients.
- Maintained computer and physical filing systems.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Managed daily administrative tasks to ensure smooth operations.
Personal Assistant/Aide
Timothy Ishii, Attorney
01.2011 - 01.2012
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Physically assisted Mr. Ishii with everyday tasks, such as eating, attending meetings, household assistance;
Medical Assistant
Hope Family Medicine
01.2009 - 01.2012
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Columbia State Community College
Columbia, TN 08.2010 - 05.2011
Skills
Medical Terminology Medical office administration Insurance Verification HIPAA Compliance Referral Verification Patient Registration Telephone Etiquette Appointment Scheduling Microsoft Office Patient Relations
Timeline
Creative Coordinator/Executive Assistant
DaVita Kidney Care
04.2016 - 11.2023
Office Manager
Stellar Healthcare
01.2011 - 01.2013
Personal Assistant/Aide
Timothy Ishii, Attorney
01.2011 - 01.2012
Columbia State Community College
08.2010 - 05.2011
Medical Assistant
Hope Family Medicine
01.2009 - 01.2012