Kelly Collins
Medical Administrative Assistant/Creative Coordinator
Franklin,TN
Summary
Dedicated Administrative Coordinator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Creative Coordinator/Executive Assistant
DaVita Kidney Care
04.2016 - 11.2023
- Travel booking for executives and the whole team through BCD; SAP Concur Expense and Travel tool.
- Calendar management;
- Email organization and Meeting prep and agendas
- Event planning and on-site hosting for all size meetings and up to 3,500 teammates.
- Market research and individual follow-up with DaVita clinic employees.
- Championed innovative ideas throughout brainstorming sessions, fostering a collaborative environment conducive to creativity.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality standards.
- Monitored progress of projects, keeping on schedule and within budget.
- Researched emerging technologies and developed effective strategies for integrating into existing campaigns.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Office Manager
Stellar Healthcare
01.2011 - 01.2013
- Maintained daily schedule of patients, assisting with insurance verification and prior authorizations when required.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or nervous patients.
- Maintained computer and physical filing systems.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Managed daily administrative tasks to ensure smooth operations.
Personal Assistant/Aide
Timothy Ishii, Attorney
01.2011 - 01.2012
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Physically assisted Mr. Ishii with everyday tasks, such as eating, attending meetings, household assistance;
Medical Assistant
Hope Family Medicine
01.2009 - 01.2012
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Columbia State Community College
Columbia, TN 08.2010 - 05.2011
Skills
Medical Terminology Medical office administration Insurance Verification HIPAA Compliance Referral Verification Patient Registration Telephone Etiquette Appointment Scheduling Microsoft Office Patient Relations
Travel booking for executives and the whole team through BCD; SAP Concur Expense and Travel tool; Calendar management; email organization; Meeting prep and agendas; Event planning and on-site hosting for all size meetings and up to 3,500 employees; internal branding; market research and individual follow-up with DaVita clinic employees
Medical Terminology Medical office administration Insurance Verification HIPAA Compliance Referral Verification Patient Registration Telephone Etiquette Appointment Scheduling Microsoft Office Patient Relations
Timeline
Creative Coordinator/Executive Assistant
DaVita Kidney Care
04.2016 - 11.2023
Office Manager
Stellar Healthcare
01.2011 - 01.2013
Personal Assistant/Aide
Timothy Ishii, Attorney
01.2011 - 01.2012
Columbia State Community College
08.2010 - 05.2011
Medical Assistant
Hope Family Medicine
01.2009 - 01.2012