Summary
Overview
Work History
Education
Skills
Affiliations And Activities
Project Highlights
Timeline
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KELLY COURTNEY

Lexington

Summary

People-focused leader in talent acquisition and training & development, recognized for building high-performing teams that achieved a 300% improvement in customer acquisition and a 30% increase in store volume. Expertise in coaching, onboarding, and creating positive work environments that enhance employee engagement and retention.

Overview

25
25
years of professional experience

Work History

CEO / Social Seller

KayCoStyle
01.2017 - 01.2022
  • Managed administrative operations, streamlining scheduling, communication, customer support, and vendor coordination
  • Built and nurtured a loyal client community through consistent engagement and relationship-building
  • Created and maintained digital content calendars, marketing timelines, and project schedules
  • Analyzed sales data to support business decisions and forecasting
  • Coordinated shipping logistics, inventory tracking, and documentation
  • Planned and executed virtual and in-person events, overseeing communication, setup, and follow-through to enhance attendee experience
  • Produced digital content while managing multiple social media platforms to increase brand visibility and engagement
  • Added Tupperware to business portfolio and ranked #53 out of 80,000 consultants in personal sales within the first week
  • Recognized by LuLaRoe for the largest increase in New-to-LuLaRoe Customers, achieving a 300% improvement

Store Manager

Carter's, Inc.
01.2005 - 01.2016
  • Achieved highest KPIs and lowest shrink results in district consistently
  • Grew store volume by 30% in first three years
  • Lowered turnover by fostering positive culture, implementing strong training practices, and promoting from within
  • Trained 10+ managers and assistant managers nationwide, Supported company-wide leadership development
  • Served as a business and operations leader for the district; led district conference calls to train teams and maintain high standards
  • Completed store audits across Utah and Colorado district locations
  • Assisted in 20+ new store openings and remodels nationwide, coordinating training, communication, and operational setup
  • Created in-store events and partnered with local businesses to cross-promote and increase community engagement
  • Assistant Manager District Trainer; led weekly development calls and workshops to support internal promotions and district-wide growth

Store Manager

Pier 1 Imports
Fort Collins
01.2004 - 01.2005
  • Promoted to Store Manager after only two weeks due to strong leadership and organizational skills
  • Enhanced productivity of smallest store in region through targeted strategies
  • Managed payroll, scheduling, and administrative reporting
  • Developed and analyzed sales projections and performance summaries to inform decision-making
  • Coordinated inventory processes and loss prevention documentation to ensure operational compliance
  • Applied strong understanding of home décor trends to support merchandising planning

Assistant Manager / District Trainer

Aeropostale
Fort Collins
01.2003 - 01.2004
  • Prepared training materials, coordinated schedules, and documented participant progress to enhance district-wide training effectiveness
  • Ensured consistent communication across multiple store locations
  • Executed marketing strategies, planned promotions, and maintained operational documentation to support business objectives
  • Recruited candidates for various positions
  • Coordinated training, setup, and communication to facilitate successful opening of new stores
  • Managed payroll, labor planning, and administrative processes
  • Oversaw inventory accuracy and loss prevention documentation

Cast Member

Walt Disney Corporation
01.1997 - 01.2003
  • Provided exceptional guest service, addressing and resolving issues to enhance guest satisfaction
  • Oversaw transactions and organized documentation and products to streamline operations
  • Increased accessory department sales through targeted marketing strategies
  • Awarded multiple honors for outstanding performance and customer experience.

Education

Bachelor of Science - Business Administration, Marketing

University of Northern Colorado (UNC)
Greeley, CO
08-2002

Skills

  • Talent Acquisition
  • Training & Development
  • Coaching & Mentorship
  • Onboarding
  • Leadership Development
  • Employee Engagement
  • Recruiting & Networking
  • Performance Management
  • Workshop Facilitation
  • Communication & Documentation
  • Scheduling & Coordination
  • Process Improvement
  • Multi-Location Support
  • Remote Collaboration
  • Social Media Strategy

Affiliations And Activities

  • American Advertising Federation
  • American Marketing Association
  • Section Captain, Troopers Drum & Bugle Corps (7th place worldwide)
  • National Vocational Technical Honor Society
  • Member, Neighborhood Social Committee
  • Street Captain, Neighborhood Watch Committee

Project Highlights

  • Designed an advertising campaign for a national investment firm and presented it at the National Advertising Competition
  • Conducted marketing research for a local women's shelter using SPSS
  • Nominated Eastman Kodak Colorado Division for the Better Business Bureau Marketing Excellence Torch Award

Timeline

CEO / Social Seller

KayCoStyle
01.2017 - 01.2022

Store Manager

Carter's, Inc.
01.2005 - 01.2016

Store Manager

Pier 1 Imports
01.2004 - 01.2005

Assistant Manager / District Trainer

Aeropostale
01.2003 - 01.2004

Cast Member

Walt Disney Corporation
01.1997 - 01.2003

Bachelor of Science - Business Administration, Marketing

University of Northern Colorado (UNC)
KELLY COURTNEY