Kelly Cox
Nokesville,VA
Summary
Payments and partnerships leader with a background in merchant portfolio management, contract renewals, and revenue growth. Builds client relationships, analyzes performance data to reduce churn risk, and partners across sales, product, legal, and operations to deliver tailored solutions and quarterly business reviews.
Overview
21
21
years of professional experience
Work History
Business Consultant
FIRST DATA CORPORATION
01.2006 - 01.2016
- Managed end-to-end client relationships, applying a consultative approach to address diverse business challenges.
- Developed and maintained a pipeline that prioritized lead generation and fostered client retention.
- Sold First Data merchant products and services to small and mid-size businesses, enhancing client engagement and satisfaction.
Vice President/Relationship Manager Sr.
J.P. MORGAN CHASE
Nokesville, VA
01.2016 - Current
- Built and nurtured mid-market client relationships, enhancing retention and supporting revenue growth.
- Obtain quota through contract renewals and selling value-added products and services to assigned portfolio.
- Analyze merchant performance data to identify growth opportunities and mitigate churn risks.
- Collaborated with cross-functional teams to address client needs and provide best-in-class service.
- Prepare and deliver quarterly business reviews and analysis in person.
- Understood client business and delivered tailored solutions aligning with specific needs.
Education
Bachelor of Science - Business Marketing
Radford University
Radford, VA05-1987
Skills
- Merchant services sales
- Client portfolio management
- Revenue generation
- Financial analysis
- Performance analysis
- Contract management
- Cross-functional collaboration
- Strategic thinking
- Relationship management
Personal Information
Title: VICE PRESIDENT, CORPORATE MERCHANT RELATIONSHIP MANAGER
Timeline
Vice President/Relationship Manager Sr.
J.P. MORGAN CHASE
01.2016 - Current
Business Consultant
FIRST DATA CORPORATION
01.2006 - 01.2016
Bachelor of Science - Business Marketing
Radford University