Kelly Cranford
Poolville,TX
Summary
Dynamic parts professional with 20+ years experience in inventory management and customer relations. Proven track record in optimizing stock levels and enhancing operational efficiency. Skilled in forecasting and vendor relations, consistently delivering exceptional service and fostering client loyalty. Committed to achieving high-quality standards and operational excellence.
Overview
26
26
years of professional experience
Work History
Assistant Parts Manager
Shottenkirk Toyota
05.2015 - 11.2024
- Assisted in managing inventory levels to ensure optimal stock availability and minimize shortages.
- Coordinated daily operations of parts department, enhancing workflow efficiency and customer satisfaction.
- Analyzed sales data to forecast demand trends, aiding in strategic inventory management decisions.
- Oversaw quality control measures for received inventory, ensuring compliance with company standards and policies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Reduced order processing time with efficient organization of incoming shipments and timely distribution.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
Operations Manager
Eventide Spring Water
03.2011 - 05.2015
- Oversee all operations in bottling production facility.
- Logistics coordination.
- Quality control with regard to State Health Department and outside audits and inspections.
- Purchasing and inventory systems.
- Class B CDL driver and forklift certified.
- Account representative and merchandiser.
Owner/Operator
Pro-tex Home Inspections
05.2009 - 05.2015
- Conducted comprehensive home inspections to identify structural issues and safety hazards.
- Developed detailed inspection reports outlining findings and recommendations for clients.
- Implemented quality control measures to ensure compliance with industry standards and regulations.
Service Advisor
Jerry's Chevrolet
07.2001 - 02.2009
- Guided customers through service options and maintenance recommendations to enhance satisfaction.
- Coordinated service appointments, ensuring optimal scheduling for efficient workflow management.
- Analyzed customer feedback to identify areas for improvement in service delivery processes.
- Trained new staff on service protocols and customer interaction best practices to ensure consistency.
- Developed relationships with clients, fostering loyalty and repeat business through exceptional service experiences.
Parts Manager
Lewis Toyota
01.1999 - 05.2001
- Managed inventory levels to ensure optimal stock availability and minimize downtime.
- Developed and implemented efficient parts ordering processes to improve operational efficiency.
- Trained and mentored team members on best practices for parts management and customer service.
- Analyzed sales trends to forecast demand and adjust inventory strategies accordingly.
Education
No Degree - General Studies
University of Kansas
Lawrence, KSSkills
- Vendor relations
- Customer relations
- Inventory management
- Stock management
- Forecasting
- Ordering parts
Timeline
Assistant Parts Manager
Shottenkirk Toyota
05.2015 - 11.2024
Operations Manager
Eventide Spring Water
03.2011 - 05.2015
Owner/Operator
Pro-tex Home Inspections
05.2009 - 05.2015
Service Advisor
Jerry's Chevrolet
07.2001 - 02.2009
Parts Manager
Lewis Toyota
01.1999 - 05.2001
No Degree - General Studies
University of Kansas