Kelly Crowell
Colchester,CT
Summary
Dynamic professional with extensive experience in office administration and customer relationship management. Proven ability to enhance operational efficiency through meticulous attention to detail and effective time management. Adept at fostering positive client interactions while ensuring compliance with regulations, contributing to a seamless service experience.
Overview
15
15
years of professional experience
Work History
Rehabilitation Technician
Genisis Health Care @ Harrington Court
Colchester, CT
09.2010 - 07.2018
- Collaborated with healthcare staff to support an effective working environment.
- Performed cleaning duties in treatment areas and observed the safety and materials of all equipment. Ordered inventory supplies to prevent shortages.
- Answered phones, copied documents, and coordinated scheduling of therapy for patients and therapists on schedule boards.
- Documented and filed patient-sensitive data in health reports and charts in accordance with HIPAA regulations.
Human Resources Manager
Babies R Us
Manchester, CT
10.2008 - 10.2009
- Managed recruitment processes, including job postings and candidate screenings.
- Facilitated employee onboarding and orientation programs for new hires.
- Handled customer service desk and baby registry- answering phone, provided returns and exchanges, efficiently resolved customer complaints, minimized customer wait times, and educated customers on registry.
Receptionist
Holmgren Subaru
North Franklin, CT
06.2003 - 09.2008
- Greeted and assisted visitors, providing exceptional customer service at the front desk.
- Processed customer payments on orders thru various forms of payment and updating balances.
- Scheduled, updated records and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduling and confirming appointments.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained organized filing systems, ensuring easy access to important documents.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Bachelor of Arts - Studio Arts
Eastern Connecticut State University
Willimantic, CT05-2001
Skills
- Customer relationship management
- Attention to detail
- Time management
- Office administration
Timeline
Rehabilitation Technician
Genisis Health Care @ Harrington Court
09.2010 - 07.2018
Human Resources Manager
Babies R Us
10.2008 - 10.2009
Receptionist
Holmgren Subaru
06.2003 - 09.2008
Bachelor of Arts - Studio Arts
Eastern Connecticut State University