KELLY CASTRO
Hollister,CA
Summary
Dependable entry level Psychology major looking to leverage my experience and knowledge while taking on new tasks. I am ambitious and hardworking looking to find an employer that I can grow with as I achieve their goals.
Overview
14
14
years of professional experience
Work History
Dental Insurance Coordinator
Self-employeed
California
10.2022 - Current
- Managed patient insurance verification processes to ensure accurate coverage and minimize claim denials.
- Developed streamlined billing procedures to enhance efficiency in claims submissions and payments.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
Dental Office Manager
Dr. Sandra Lara
San Jose, CA
07.2020 - 04.2022
- Managed daily operations, ensuring smooth workflow and patient satisfaction.
- Trained and mentored staff on office protocols and patient care standards.
- Coordinated billing, insurance verification, and collections to streamline revenue cycle management.
- Established strong relationships with patients, enhancing loyalty and retention in practice.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Administrative Assistant
Perio4u
San Jose, CA
09.2019 - 07.2020
- Coordinated insurance verification processes, ensuring accurate patient billing and coverage information.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Maintained electronic health records (EHR) for compliance with privacy regulations and accuracy standards.
- Trained new administrative staff on office procedures, policies, and software systems for smooth onboarding.
- Facilitated patient check-in/check-out procedures to enhance overall experience and reduce waiting times.
Patient Care Coordinator
Western Dental Services
Livermore, Ca
05.2018 - 09.2019
- Set and achieve personal sales goals while supporting the goals of the office as a whole
- Greet patients and engage with patients to create a relationship with them
- Provide patient consultations and communicate information about recommended treatments
- Discuss the cost of service, insurance coverage, and payment options with patients
- Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
- Nurture the patient relationship to encourage patient retention
- Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
Customer Experience Coordinator
TJX Companies
Dublin, Ca
11.2016 - 05.2018
- Spearheaded an initiative to boost customer interest in the store loyalty card, resulting in a full 100% participation rate, allowing my team to meet our yearly goal.
- Ran operations in the store, such as conducting interviews, meeting with the management team, operating payroll, and building a schedule for 40 plus employees
- Established a personalized approach to our customers shopping experience
- Established new organizational and prioritizing skills to allow work to be accomplished and goals to be met on a daily basis
- Created a new atmosphere in which all employees were cared for, resulting in a decrease in turnover and increase in store morale
Area Supervisor
Ross Dress for Less
Capitola, Ca
08.2015 - 11.2016
- Resolved customer complaints by identifying problems and taking appropriate corrective action
- Streamlined customer service department operations by introducing a series of rigorous training sessions.
- Organized service workflow to meet the influx of customers, thereby streamlining workflow issues.
- Coordinated workflow among 2 merchandisers that allowed us to sell our product and increase sales at a steady rate
- Head of a 25 person team
- Conducted store closing and opening operations in a timely manner to meet customer and employee needs.
Ride Operator/Ticket Sales
Santa Cruz Seaside Company
Santa Cruz, Ca
07.2012 - 02.2016
- Communication- ability to convey information clearly
- Provided exceptional customer service to every guest
- Ensured safety regulations were addressed and always followed protocol to prevent all injuries
- Controlling operations of equipment or systems.
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of the guest
- Upselling daily ticket to benefit the guest
Education
Bachelor - Psychology
California State University, Monterey Bay
Seaside, Ca12-2017
Associate - Psychology
Monterey Peninsula Community College
Monterey, Ca12-2015
Skills
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Dental office management
Languages
Spanish
Native or Bilingual
Timeline
Dental Insurance Coordinator
Self-employeed
10.2022 - Current
Dental Office Manager
Dr. Sandra Lara
07.2020 - 04.2022
Administrative Assistant
Perio4u
09.2019 - 07.2020
Patient Care Coordinator
Western Dental Services
05.2018 - 09.2019
Customer Experience Coordinator
TJX Companies
11.2016 - 05.2018
Area Supervisor
Ross Dress for Less
08.2015 - 11.2016
Ride Operator/Ticket Sales
Santa Cruz Seaside Company
07.2012 - 02.2016
Associate - Psychology
Monterey Peninsula Community College
Bachelor - Psychology
California State University, Monterey Bay