Kelly Curtis
Denver,CO
Summary
Seeking to leverage an extensive background as a registrar and scheduler. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
18
18
years of professional experience
Work History
Front End Support
Whole Foods
Denver, Colorado
10.2022 - 06.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to accurately process and record customer payments.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
Sales Associate
Dillard’s at Flatirons
10.2021 - 04.2022
- Daily balancing of cash drawer.
- Conducted quarterly inventory of department merchandise.
- Floater; covered multiple departments.
- Met sales metrics expectations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Patient Service Representative
Intermountain Health Medical Group
Thornton, Colorado
09.2020 - 10.2021
- Addressed patient inquiries in a compassionate manner.
- Managed queues such as patient messages and follow-up appointments.
- Followed communication procedures, guidelines and policies.
- Provided accurate, valid and complete information on patient accounts.
- Scheduled exams and follow-ups via EPIC Software.
- Managed patient registration process, confirming data accuracy and completeness.
Receptionist
Elk Run Assisted Living
Evergreen, Colorado
04.2019 - 04.2020
- Maintained room charts.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled resident family zoom calls due to Covid-19.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained visitor log for entering and leaving facility for security purposes.
Medical Secretary
SCL Outpatient Rehabilitation
Lafayette, Colorado
02.2017 - 08.2018
- Streamlined patient exam processes via chart prepping and electronic signatures.
- Met deadlines for patients with multiple exams via EPIC and messaging.
- Kept patients updated on wait times.
- Scheduled exams and follow-ups.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Scheduler
Roper Orthopedics
Charleston, South Carolina
09.2016 - 09.2017
- Set orthopedic exams and explained preparatory instructions.
- Supported eight orthopedic surgeons.
- Managed a high volume of calls.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Radiology Support
Lutheran Hospital
Wheat Ridge, Colorado
01.2005 - 01.2011
- Kept patients informed via the Rapaille Technique to help them feel safe and welcome.
- Chaperoned imaging exams.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Determined appropriate imaging tests through careful medical record reviews.
- Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields.
- Entered patient exams for all radiology modalities.
Education
Bachelor of Arts -
University of Colorado
Boulder, ColoradoHonorable Discharge - Medical Specialist
United States Army
Skills
EPICundefined
Timeline
Front End Support
Whole Foods
10.2022 - 06.2023
Sales Associate
Dillard’s at Flatirons
10.2021 - 04.2022
Patient Service Representative
Intermountain Health Medical Group
09.2020 - 10.2021
Receptionist
Elk Run Assisted Living
04.2019 - 04.2020
Medical Secretary
SCL Outpatient Rehabilitation
02.2017 - 08.2018
Scheduler
Roper Orthopedics
09.2016 - 09.2017
Radiology Support
Lutheran Hospital
01.2005 - 01.2011
Bachelor of Arts -
University of Colorado
Honorable Discharge - Medical Specialist
United States Army
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