Kelly Davis
Umatilla,FL
Overview
19
19
years of professional experience
Work History
Waitress Supervisor
Shady Oak Restaurant & Tavern
DeLand, FL
08.2025 - Current
- Supervised daily operations, ensuring timely service and adherence to quality standards.
- Trained new staff on menu knowledge, customer service protocols, and operational procedures.
- Coordinated shift schedules to optimize staff coverage during peak dining hours.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
Waitress Supervisor
May's Drive - In
Lewisburg, PA
05.2019 - 08.2025
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Monitored tables for cleanliness and organization, maintaining a welcoming atmosphere.
- Collaborated with kitchen staff to ensure efficient communication and order accuracy.
- Implemented process improvements that streamlined workflow and reduced wait times for customers.
Supervising Manager
Aramark
Bloomsburg, PA
08.2017 - 10.2022
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Led team training initiatives to enhance staff performance and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented process improvements that increased service delivery speed and customer satisfaction.
Manager, Sales and Customer Support
Kelly's Cleaning Service
Deltona, FL
06.2011 - 07.2017
- Led sales initiatives to enhance customer engagement and satisfaction.
- Developed training programs for staff to improve product knowledge and service delivery.
- Streamlined communication processes between sales and support teams for increased efficiency.
- Implemented customer feedback systems to identify areas for service improvement.
- Mentored team members on best practices in sales techniques and customer interaction.
Customer Service Representative
Chase Bank
Lake Mary, FL
07.2007 - 06.2011
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information regarding banking products and services to enhance customer understanding.
- Assisted in training new staff on customer service protocols and best practices.
- Streamlined complaint resolution processes, improving overall customer satisfaction ratings.
Education
High School Diploma -
Daytona State College
Deltona, FL06-2006
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Strong leadership
- Staff management
- Critical thinking
- Service training
- Customer service
Timeline
Waitress Supervisor
Shady Oak Restaurant & Tavern
08.2025 - Current
Waitress Supervisor
May's Drive - In
05.2019 - 08.2025
Supervising Manager
Aramark
08.2017 - 10.2022
Manager, Sales and Customer Support
Kelly's Cleaning Service
06.2011 - 07.2017
Customer Service Representative
Chase Bank
07.2007 - 06.2011
High School Diploma -
Daytona State College