Kelly Dear
Dover,DE
Summary
Detail-oriented professional with strong organization and customer service skills. Experienced in managing front desk operations and processing accounts receivable transactions, contributing to improved efficiency and accuracy.
Overview
28
28
years of professional experience
Work History
Receptionist, Accounts Receivable
The Center at Eden Hill
Dover, DE
05.2020 - Current
- Managed front desk operations, ensuring efficient communication between departments and visitors.
- Processed accounts receivable transactions, maintaining accurate billing records and enhancing payment collection efficiency.
- Assisted in reconciling financial discrepancies, contributing to streamlined accounting processes and improved accuracy.
- Coordinated scheduling for appointments and meetings, optimizing time management for staff and clients.
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Developed training materials for new staff, fostering a collaborative environment and improving onboarding experiences.
- Manage over 30 phone call, faxes, and emails daily.
Dietary Aide
Pinnacle
Smyrna, DE
08.2018 - 11.2021
- Prepared and served nutritious meals according to dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served over 100 meals a day to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Member Service Representative, Pharmacy Technician
Sam's Club
Dover, DE
05.1998 - 05.2010
- Assisted members with inquiries, ensuring positive shopping experiences and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Educated members about promotions and membership benefits, driving engagement and renewals.
- Oversaw medication dispensing processes, ensuring compliance with regulatory standards.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Developed training materials for new staff, standardizing onboarding processes across the team.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Coordinated verification and filling of more than 100 daily prescriptions in a high-volume pharmacy environment.
- Provided exceptional member support by addressing inquiries and resolving issues efficiently.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Maintained up-to-date knowledge of store promotions and membership benefits to enhance member engagement.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Education
High School Diploma -
Smyrna High School
Smyrna, DE06.1998
Skills
- Organization skills
- Reliable
- Time management
- Telephone skills
- Data entry
- Customer Service
- Problem Solving
- Self Motivated
- Invoice processing
Timeline
Receptionist, Accounts Receivable
The Center at Eden Hill
05.2020 - Current
Dietary Aide
Pinnacle
08.2018 - 11.2021
Member Service Representative, Pharmacy Technician
Sam's Club
05.1998 - 05.2010
High School Diploma -
Smyrna High School