Kelly DeBord Hernandez
Calhoun,Ga
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
13
13
years of professional experience
Work History
Agency Director
Darlene James Insurance
05.2021 - Current
- Training new employees
- Staying up to date on laws and regulations regarding insurance
- Performing an accurate and timely bank deposit
- Multitasking in a fast paced high volume environment
- Keeping track of office supplies and making sure the agents have everything needed to perform their job
- Providing efficient, courteous customer service by assisting customers in all aspects of product offerings and services
- Being proficient in word, excel, and outlook
- Planning community events
Salon Manager and Stylist
Hair Etc
12.2011 - 05.2021
- Maintaining a clean work environment
- Communicating with guests making sure they are aware of their appointments
- Managing and maintaining social media presents
- Keeping up to date on the latest state regulations and making sure they are enforced
- Client Conflict Resolutions
- Bookkeeping, maintaining schedules, excel spreadsheets and general computer work
- Keeping track of inventory
Education
Master Cosmetologist -
Toni and Guy Hairdressing Academy
Marietta, Georgia01.2022
High School Diploma -
Cherokee High School
Canton, Georgia01.2012
Skills
- Rent collection
- Customer Service-Oriented
- Staff Training and Development
- Marketing and Advertising
- Time management proficiency
- Supply Management
- Cleanliness and sanitation
- Customer friendly
- Hospitality Environment
- Business Development
- Staff Collaboration
Timeline
Agency Director
Darlene James Insurance
05.2021 - Current
Salon Manager and Stylist
Hair Etc
12.2011 - 05.2021
Master Cosmetologist -
Toni and Guy Hairdressing Academy
High School Diploma -
Cherokee High School
Similar Profiles
Cathy WangCathy Wang
Environmental Underwriter at James River Insurance CompanyEnvironmental Underwriter at James River Insurance Company
Nancy GallegosNancy Gallegos
Insurance Specialist at James G. Parker Insurance Co.Insurance Specialist at James G. Parker Insurance Co.
Randa L. Stoll, CISRRanda L. Stoll, CISR
Account Manager / Agent at James G Parker InsuranceAccount Manager / Agent at James G Parker Insurance