Kelly Demarais
Wilsonville,Oregon
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling, honed at renowned companies like Starbucks. Excelled in enhancing customer satisfaction through exceptional service and effective complaint resolution. Proficient in cash register systems and inventory control, contributing to a 20% increase in loyalty program sign-ups. Demonstrates strong multitasking abilities and a commitment to team collaboration.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cashier
Goodwill Industries Of Houston
Wisonville, OR
04.2022 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
Barista
Fred Meyer
Wilsonville, OR
02.2016 - 03.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Assisted with catering orders for corporate clients or private parties upon request.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
Barista
Starbucks
Salem, OR
01.2000 - 01.2007
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Assisted with catering orders for corporate clients or private parties upon request.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Stocked customer service stations with paper products or beverage preparation items.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Implemented feedback from customers to improve service quality and menu offerings.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Described menu items to customers and suggested appealing products.
Education
South Salem High School
Salem, OR05-1995
Skills
- Product restocking
- Drawer balancing
- Returns processing
- Money handling
- Complaint resolution
- Cash register operation
- Refunds and exchanges
- Cash register systems
- Cleaning and sanitizing
- Customer service
- Inventory control
- Point of sale proficiency
- Cash handling expertise
- Issue resolution
- Hospitality and accommodation
- Payment collection
- Sales expertise
- Customer service excellence
- Customer assistance
- Ordering and stocking
- Basic math
- Cash handling
- Product recommendations
- Upselling techniques
- Merchandise exchange
- Product knowledge
- Merchandise restocking
- Multitasking and organization
- Clear communication
- Written and verbal communication
- Guest inquiries
- Purchase assistance
- Attention to detail
- Conflict resolution
- Credit card processing
- Team collaboration
- Loss prevention
- Retail merchandising
- Customer relations
Certification
I have my food handlers certificate
References
References available upon request.
Timeline
Cashier
Goodwill Industries Of Houston
04.2022 - 04.2024
Barista
Fred Meyer
02.2016 - 03.2021
Barista
Starbucks
01.2000 - 01.2007
South Salem High School