Kelly Dickerson
Estetician
Tampa,FL
Summary
Performance and results driven customer service professional with stellar record of accomplishment in connecting with clients and customer service. Eager to take on new initiatives and directives in a collaborative work environment. Seeking to provide outstanding service to clients while maximizing productivity and enhancing work flow processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Alternative Medicine Manager
Ayres Associates
Tampa, FL
01.2021 - 11.2023
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Responded promptly to customer inquiries regarding products or services via phone calls or emails.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Medical Administrative Assistant
Creighton Health Care
Tampa, FL
01.2020 - 02.2021
- Scheduled patient appointments, accounting for physician availability and optimal patient loads.
- Processed incoming mail such as invoices, payments and correspondence.
- Managed physician calendar, scheduling patient appointments and procedures.
- Gathered information to file appeals fdenials and minimized inaccuracies by maintaining accurate records of approvals.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Documented and responded to incoming correspondences to address questions.
Medical Office Assistant
Cobb Rehab
Tampa, FL
11.2018 - 01.2020
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Managed medical records using an electronic health record system.
- Provided guidance to patients regarding their care plan or treatment options.
- Interviewed patients to complete case histories and intake forms.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Education
Cosmotology
Aveda Fredric's Instutute
Clearwater02-2022
High School Diploma -
Chamberlain High School
Tampa05-2018
Science Education
Hillsborough Community College
Tampa, FLSkills
- Schedule Preparation
- Verbal and Written Communication
- Sales Techniques
- Complex Problem-Solving
- Time Management
- Customer Relationship Management (CRM)
Certification
- Florida Cosmetology License - Aveda Institute
Affiliations
- Beach, Theme Parks, Cosmetology and being outdoors
- love animals!
Timeline
Alternative Medicine Manager
Ayres Associates
01.2021 - 11.2023
Medical Administrative Assistant
Creighton Health Care
01.2020 - 02.2021
Medical Office Assistant
Cobb Rehab
11.2018 - 01.2020
Cosmotology
Aveda Fredric's Instutute
High School Diploma -
Chamberlain High School
Science Education
Hillsborough Community College
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