MICHELLE BORDEN
New Castle,IN
Summary
Dynamic and motivated business professional with a proven record of management within a diverse industry career, including Emergency medicine and medical office settings. Generating and building relationships, managing projects from estimate to completion, and coaching individuals to success. Proficient in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently as well as in a team environment while further promoting company goals.
Overview
11
11
years of professional experience
Work History
Alternative Hauling Manager/Claims Manager/Dispatcher/Claim Adjuster
Wheaton Van Lines
05.2012 - 04.2023
- Partnered with cross-functional teams to address business opportunities and challenges
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Solicited and analyzed bids for alternative forms of freight hauling
- Trained and monitored alternative planning, dispatch, and clerical staff to function in manner that reduced service failures, provided quality service to customers and complied with company policy and government regulations
- Assured that priorities are communicated to staff and regularly monitored to assure compliance with desired goals
- Conducted employees' performance evaluations and salary reviews through continued monitoring or personnel performance
- Compiled reports as needed including numerical research to analyze performance and recommend corrective course of action as needed.
Production Supervisor
Indiana Automotive Fasteners
01.2022 - 04.2022
- Created inspiring team environment with open communication culture
- Set clear team goals
- Delegated tasks and set deadlines
- Oversaw day-to-day operations
- Monitored team performance and report on metrics
- Motivated team members
- Discovered training needs and provided coaching
- Listened to team members' feedback and resolved any issues or conflicts
- Recognized high performance and rewarded accomplishments
Operations Manager
Office Pride Commercial Cleaning Services
08.2021 - 12.2021
- Managed team leads and/or front-line employees
- Conducted interviews; hired employees
- Conducted new hire orientation
- Conducted and reported site inspections and follow-up plans
- Managed and evaluated time keeping system
- Scheduled workload for new and existing accounts.
Education
Associate of Applied Science - Business Management
Ivytech Community College
Anderson, Indiana12.2023
Skills
- Scheduling
- Staff Management
- Payroll
- Invoice Processing
- Train Employees
- Schedule Preparation
- Customer Service
Timeline
Production Supervisor
Indiana Automotive Fasteners
01.2022 - 04.2022
Operations Manager
Office Pride Commercial Cleaning Services
08.2021 - 12.2021
Alternative Hauling Manager/Claims Manager/Dispatcher/Claim Adjuster
Wheaton Van Lines
05.2012 - 04.2023
Associate of Applied Science - Business Management
Ivytech Community College
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