Kelly Dunbar
New Canaan,CT
Summary
Dedicated professional with a strong background in cash handling, staff management, and conflict resolution. Proven ability to train and mentor teams, ensuring high-quality service and adherence to food safety standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainer
Starbucks
Norwalk, CT
08.2019 - 02.2021
- Prepared and served high-quality beverages, ensuring customer satisfaction.
- Trained new baristas on beverage preparation and customer service techniques.
- Maintained cleanliness and organization of workstations to promote efficiency.
Shift Supervisor
Starbucks
Norwalk, CT
02.2021 - Current
- Supervised daily operations & floor plans, ensuring high-quality customer service and product consistency.
- Trained and mentored new & current baristas on beverage preparation and customer engagement techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements that enhanced workflow efficiency and team productivity.
- Oversaw and reconciled daily cash operations, including register counts, deposits, and safe management, ensuring accuracy and compliance with company standards at Starbucks.
Education
High School Diploma -
New Canaan High School
New Canaan, CTSkills
- Cash handling
- Employee training
- Workplace safety
- Inventory control and record keeping
- Operations & staff management
- Conflict resolution techniques
- Policy enforcement
- Training and mentoring
- Customer-oriented
- Food safety
Accomplishments
- Starbucks Coffee Master recognized by a signature black apron, signifying expertise in coffee knowledge, roasting, and brewing
Certification
Certified Food Protection Manager (CFPM) - obtained through the ServSafe Manager course.
Languages
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
02.2021 - Current
Barista/Barista Trainer
Starbucks
08.2019 - 02.2021
High School Diploma -
New Canaan High School