Kelly Dunn
Lakeview,OR
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure new job in a friendly environment . I have experience in finding and fixing mistakes and helping make sure daily working activities run smoothly. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Referral Specialist
Lake Health District
Lakeview , Oregon
02.2020 - Current
- Linked families to relevant community support to meet non-medical needs.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for 7-physicians at a family medical facility, scheduling appointments and handling patient inquiries.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Registered and verified patient records before triage with most up-to-date information.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Trained staff on referral and intake process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Obtained prior authorization for multiple procedures.
- Entered data to document referrals and results.
- Verified insurance benefits and eligibility for multiple procedures before referring clients.
- Built professional relationships with service providers.
- Assisted clients in locating resources that accepted various insurances.
- Partnered with other departments to provide top-notch service to clients.
District Manager - Merchandising
Driveline Retail
Remote , OR
03.2015 - 02.2020
- Supervised human resources functions for multiple employees in multiple states
- Developed productive relationships with key account holders.
- Assessed areas of service concern and developed improvement plans.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of 187 employees, overseeing hiring, training, and professional growth of employees.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked with customers to understand needs and provide excellent service.
Merchandiser
Driveline Retail
Multiple , Multiple
03.2012 - 03.2015
- Planned and coordinated product availability for advertising and promotion purposes.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Arranged consistent shelves, bins and racks at multiple locations by following established planograms.
- Assembled quarter and full-size point of purchase promotional displays.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Education
Associate of Applied Science - Business
Treasure Valley Community College
Ontario, OR05.2012
Skills
- Data Entry
- Administrative Tasks
- Critical Thinking
- Detail-Oriented
- Organization and Time Management
- Problem Solving
- Time Management
- Customer Service
- CPR Certified
- Referral Verification
- Documentation Review
- Calendar and Appointment Management
- Adaptable and Flexible
- Office Coordination
- Office Management
- Flexible Schedule
- Medical Records Verification
- Insurance Authorizations
- HIPAA Compliance
- Patient Health Information Access
- Patient Referral
Additional Information:
- Ability to Travel
- work from home
- Quick Learner
- Work aloe or in as part of a team
- Always wanting to learn more
Timeline
Referral Specialist
Lake Health District
02.2020 - Current
District Manager - Merchandising
Driveline Retail
03.2015 - 02.2020
Merchandiser
Driveline Retail
03.2012 - 03.2015
Associate of Applied Science - Business
Treasure Valley Community College