Kelly Dyer
Windham,Ohio
Summary
Dynamic Surgical Scheduler at Insight Hospital & Medical Center Trumbull, adept at enhancing patient satisfaction through exceptional customer service and meticulous scheduling. Proven ability to optimize operating room procedures while maintaining confidentiality and fostering effective communication among healthcare teams. Recognized for reducing surgery cancellations through attention to detail and proactive problem-solving. Professional in healthcare administration field, equipped with extensive experience in surgical scheduling. Proven ability to streamline scheduling processes and enhance operational efficiency within fast-paced medical settings. Recognized for collaborative teamwork and adaptability to changing priorities, ensuring optimal patient care and satisfaction. Highly skilled scheduling professional prepared for critical role in surgical environment. Known for precise coordination, strong organizational abilities, and effective communication skills. Focused on team collaboration and adaptable to changing needs, ensuring optimal outcomes and reliability.
Overview
30
30
years of professional experience
Work History
Surgical Scheduler
Insight Hospital & Medical Center Trumbull
02.2000 - 03.2025
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Improved staff communication through the consistent dissemination of updated surgery schedules to relevant departments.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Unit Secretary/Ward Clerk
Trumbull Memorial Hospital
02.2000 - 04.2004
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Processed lab paperwork and requests according to physicians' orders.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Type department.
In home childcare
Self employed
10.1998 - 01.2000
Unit Secretary
Trumbull Memorial Hospital
04.1995 - 09.1998
Education
Medical Coding
AAPC Medical Coding
Kent State University Trumbull Campus
Warren, OHCertificate - Health Unit Secretary
TCTC -Adult Education Program
Warren, OH05.1993
Skills
- Front office operation
- Medical terminology
- proficiency
- Operating room procedures
- Maintaining confidentiality
- Office administration
- Schedule coordination
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented
- Clerical skills
Professionalism
- HIPAA compliance
- Front office operation
- Scheduling expertise
Timeline
Surgical Scheduler
Insight Hospital & Medical Center Trumbull
02.2000 - 03.2025
Unit Secretary/Ward Clerk
Trumbull Memorial Hospital
02.2000 - 04.2004
In home childcare
Self employed
10.1998 - 01.2000
Unit Secretary
Trumbull Memorial Hospital
04.1995 - 09.1998
Medical Coding
AAPC Medical Coding
Kent State University Trumbull Campus
Certificate - Health Unit Secretary
TCTC -Adult Education Program
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