Kelly Eaton
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Coles Group
06.2021 - 07.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service Associate
Lowe's
03.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager
Exxon Mobil
05.2016 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
St. Paul High School
Norwalk, OH06.1996
Skills
- Customer Relationship Management
- Branding
- Supply Chain Management
- Contract Negotiations
- Schedule Management
- Customer Retention
- Staff Supervision
- Training and Coaching
- Operations Management
Certification
Servesafe Certified in January 2022
Timeline
General Manager
Coles Group
06.2021 - 07.2023
Customer Service Associate
Lowe's
03.2020 - 05.2021
Assistant Manager
Exxon Mobil
05.2016 - 02.2020
St. Paul High School
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