Kelly Echols
Huntsville,TX
Summary
Dynamic office manager with a proven track record at A1 Jesse’s Septic, excelling in data management and customer service. Enhanced operational efficiency through effective scheduling and relationship building, resulting in increased client retention. Skilled in data entry and verbal communication, ensuring high standards in service delivery and compliance.
Overview
2027
2027
years of professional experience
Work History
Office Clerk
Bethy Creek Resort
Huntsville, TX
11.2021 - Current
- Processed guest check-ins and check-outs
- Assisted in managing front desk operations, providing exceptional customer service
- Handled routine inquiries via phone and email, resolving issues promptly to maintain high service standards.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses
- Assisted with sanitizing and cleaning guest rooms.
Sales Associate
Dollar General
Riverside, TX
01.2024 - 01.2026
- Managed inventory levels, ensuring product availability and optimal stock rotation.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Processed transactions efficiently, maintaining accuracy in cash handling procedures.
- Trained new team members on store policies and customer service protocols.
- Implemented visual merchandising strategies to improve product displays and sales appeal.
- Collaborated with management to develop promotional displays, driving seasonal sales initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Owner/Office Manager
A1 Jesse’s Septic
Riverside, TX
1998 - 03.2020
- Managed daily operations, ensuring efficient septic system maintenance and repairs.
- Oversaw scheduling of service appointments, optimizing resource allocation for maximum efficiency.
- Developed customer relationships through effective communication and timely service delivery.
- Implemented safety protocols and training for staff, enhancing workplace safety standards.
- Coordinated with local authorities to ensure compliance with environmental regulations and standards.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
Huntsville High School
Huntsville, TX05.1983
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Customer service
Timeline
Sales Associate
Dollar General
01.2024 - 01.2026
Office Clerk
Bethy Creek Resort
11.2021 - Current
Owner/Office Manager
A1 Jesse’s Septic
1998 - 03.2020
High School Diploma -
Huntsville High School