Kelly Elmore
Kill Devil Hills,NC
Summary
Accomplished Shift Supervisor at Starbucks, adept in staff management and customer service, significantly enhanced team performance and customer satisfaction. Expert in employee training (hard skill) and fostering a positive attitude (soft skill), leading to a noticeable growth in business. Proven track record in financial accuracy and leadership, demonstrating a commitment to excellence and results. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Server/Head Bartender
Hilton Garden Inn Hotel
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant General Manager/Supervisor
Bob Evans Restaurant
05.2007 - 05.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
High School Diploma -
Long Reach High School
Columbia, MD06.1999
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Motivation
- Staff Development
- Team Leadership
- Positive Attitude
- Customer Service
Additional Information
Currently enrolled in LAUNCH 2024 program with Mel Robbins, A transformational coaching program.
An alum Of LAUNCH 2023.
Timeline
Shift Supervisor
Starbucks
10.2021 - Current
Server/Head Bartender
Hilton Garden Inn Hotel
06.2021 - Current
Assistant General Manager/Supervisor
Bob Evans Restaurant
05.2007 - 05.2021
High School Diploma -
Long Reach High School