Kelly Engel
Charlotte,NC
Summary
Dynamic healthcare administrator with hands-on experience supporting clinical operations, insurance processes, and patient access in fast-paced healthcare environments. Proven track record in financial oversight, EHR system management, and regulatory compliance, enhancing patient retention and streamlining workflows. Known for building organized, sustainable systems that support providers, improve operational efficiency, and foster a patient-centered culture. Committed to quality assurance, staff development, and delivering an exceptional patient experience through clear communication and thoughtful process improvements.
Overview
7
7
years of professional experience
Work History
Practice Manager
Integrated Healthcare Centers
12.2024 - 01.2026
- Responsible for the operations and function of the Integrated Healthcare Center Chantilly location
- Ensured financial accuracy by verifying insurance, updating patient balances, and managing referrals and authorizations for VA patients.
- Streamlined provider scheduling and implemented an effective cancellation policy, enhancing productivity, improving patient retention, and minimizing operational disruptions.
- Conducted detailed audits of therapies and treatments to ensure consistency, compliance, and proper billing.
- Performed bi-monthly revenue and monthly accounts receivable audits, contributing to improved financial oversight and reporting accuracy.
- Trained and mentored clinical assistants and office administrators on therapy protocols and workflow strategies, increasing team efficiency and promoting a patient-centered culture in a fast-paced environment.
Office Administrator
Integrated Healthcare Centers
04.2022 - 12.2024
- Part-time Office Administrator and Healthcare Administrator at Integrated Healthcare Centers, Ashburn, VA, supporting front-office operations, revenue cycle processes, and clinical workflow efficiency.
- Implemented a structured appointment cancellation waitlist, replacing informal tracking methods and improving scheduling efficiency, patient prioritization, and timely access to care.
- Co-developed and launched a formal accounts receivable tracking process, increasing financial visibility, balance accuracy, and revenue collection.
- Strengthened revenue capture by correcting unrecorded or inaccurate payments and recovering outstanding patient deductibles and prior balances.
- Managed scheduling, claims documentation, and patient visit tracking while supporting advanced therapies including AllCore360, spinal decompression, and cold laser treatments
Lead Chiropractic Assistant
Ashburn Chiropractic & Rehab
04.2021 - 01.2022
- Managed a team of three chiropractic assistants, overseeing staffing schedules, timekeeping, and daily clinic operations to ensure adequate clinical coverage and continuity of care.
- Facilitated daily clinical team huddles to coordinate patient flow, align treatment priorities, and optimize workflows to support efficient, patient-centered care delivery.
- Provided direct patient support by assisting with therapeutic services, capturing patient feedback, and accurately documenting clinical progress to support individualized treatment plans and care continuity.
- Coordinated patient outreach and practice marketing efforts, including management of social media platforms, to support patient engagement, education, and practice growth.
- Oversaw payroll processing and staff timekeeping with accuracy and attention to detail, supporting operational efficiency, compliance, and the financial stability of the healthcare practice.
Clinical Behavioral Technician
The Center for Autism and Related Disorders
06.2020 - 12.2020
- Supported clinic operations by maintaining accurate patient records, tracking therapy progress, and ensuring compliance with clinical documentation standards.
- Collected, analyzed, and reported patient data to guide treatment decisions, monitor outcomes, and improve overall care team efficiency.
- Assisted in optimizing therapy workflows by implementing structured interventions and creative engagement strategies, enhancing patient adherence and satisfaction.
- Coordinated care and communication with families and interdisciplinary teams to streamline treatment planning, reinforce therapy goals, and ensure continuity of care.
Sales & Service Representative
The Fitness Equation
08.2019 - 02.2020
- Assisted clients by providing guidance, answering questions, and offering support to promote wellness and healthy lifestyle engagement.
- Collected and analyzed client feedback and participation data to identify trends and improve service delivery.
- Conducted surveys and shared insights to enhance client experience, engagement, and program efficiency.
- Advocated for client health and wellness, fostering strong relationships and high-quality customer service relevant to healthcare settings.
Branch Sales & Service Representative
PNC Financial Services
10.2018 - 08.2019
- Provided front-line client support by assisting individuals with inquiries, account services, and updates to ensure understanding and satisfaction.
- Guided clients through processes and information, enhancing transparency and promoting trust, directly applicable to patient engagement and education.
- Collaborated with team members to streamline workflows, improve service delivery, and maintain a consistent, client-centered environment.
- Supported operational procedures including branch opening and closing, ensuring compliance, safety, and efficient daily operations.
Education
Bachelor of Science - Health Administration
George Mason University
Fairfax, VA05-2024
Skills
- EHR systems
- Health care operations management
- Regulatory compliance (HIPAA, OSHA)
- Risk management
- Quality assurance
- Staff training and development
- Strategic planning
- Budgeting and cost accounting
- Team leadership
- Performance evaluation
Accomplishments
- Collaborated with team of Office Administrators in the development of the Accounts Receivable Report
- Achieved Higher Patient Volume and Retention by introducing the Appointment Cancellation Waitlist.
Timeline
Practice Manager
Integrated Healthcare Centers
12.2024 - 01.2026
Office Administrator
Integrated Healthcare Centers
04.2022 - 12.2024
Lead Chiropractic Assistant
Ashburn Chiropractic & Rehab
04.2021 - 01.2022
Clinical Behavioral Technician
The Center for Autism and Related Disorders
06.2020 - 12.2020
Sales & Service Representative
The Fitness Equation
08.2019 - 02.2020
Branch Sales & Service Representative
PNC Financial Services
10.2018 - 08.2019
Bachelor of Science - Health Administration
George Mason University