Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Fincannon

Cornelius,NC

Summary

Driven and compassionate professional with a strong work ethic, honed through experiences at Publix Grocery Store and in behavioral health settings. Excelled in customer service and maintaining cleanliness, significantly improving workflow efficiency and client behavior outcomes. Demonstrates honesty, integrity, and a teachable spirit, adept at fostering positive relationships and ensuring safety and satisfaction.

Overview

5
5
years of professional experience

Work History

Deli Clerk

Publix Grocery Store
02.2024 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Assistant Manager

Jimmy John's
07.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Registered Behavior Technician

Highlights Healthcare
11.2023 - 04.2024
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Learned specialized behavior approaches to implement behavioral strategies.

Behavior Technician

ABS Kids
12.2022 - 04.2023
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Enhanced client progress by implementing individualized behavior intervention plans.

Education

Paramedic - Emergency Medical Technology

Rowan Cabarrus Community College
Salisbury, NC
05.2003

Skills

  • Customer Service
  • Cleanliness and sanitation
  • Honesty and Integrity
  • Strong Work Ethic
  • Loyal
  • Compassionate
  • Teachable

Timeline

Deli Clerk

Publix Grocery Store
02.2024 - Current

Registered Behavior Technician

Highlights Healthcare
11.2023 - 04.2024

Behavior Technician

ABS Kids
12.2022 - 04.2023

Assistant Manager

Jimmy John's
07.2019 - Current

Paramedic - Emergency Medical Technology

Rowan Cabarrus Community College

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Kelly Fincannon