Kelly Fowler
Member Service
Summary
Detail-oriented team player with strong organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Good customer service and proficient in updating accounts, processing transactions and coordinating records.
Overview
11
11
years of professional experience
Work History
Virtual MSR II
RRCU
02.2018 - Current
- Processed applications for new accounts. Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services.
- Executed remote transfers, stop payments, address changes and account transfers.
- Trained new hires on member service policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Educated members on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
- Generated monthly reports on member activity.
Customer Service Representative
Aloha Aire
05.2015 - 02.2016
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Generated invoices upon receipt of billing information and tracked collection progress.
Nursery Teacher
Happy Days
12.2014 - 05.2015
- Read to children, and taught them simple painting, drawing, handwork, and songs
- Assist in preparing food for children and served meals and refreshments to children and regulated rest periods
- Instruct children regarding desirable health and personal habits, such as eating, resting, and toilet habits
- Organize and participate in recreational activities, such as games
- Assist with new child enrollment, assessment, and nurturing while transitioning to new surroundings
- Act as problem resolution specialist with parents that present issues seeking remediation.
Call Center Agent
Harte Hanks
06.2014 - 12.2014
- Contracted with FedEX Analytical Team, delivering in depth and exhaustive research regarding various external companies in order to identity new emerging markets and potential opportunities
- Communicate with FedEX freight customers, and other individuals to disseminate and explain package delivery service, and delivery failure issues, providing delivery tracking insight and problem resolutions according to established procedures
- Provide support to customers using various software programs
- Review files and file maintenance, records, and other documents to obtain information to respond to requests, interpreting company policies to ensure compliance
- Provide oversight and direction to newly hired employees within team environment.
Inventory Control Specialist
Wal-Mart
04.2012 - 04.2014
- Direct and supervise employees engaged in product distribution, inventory management, reconciling spoilage and out of stock merchandise
- Receive and unload incoming freight, transporting inventory to appropriate storage via MHE (forklift and/or pallet jack)
- Sort and load discarded material into the baler machine, correctly operating the machine according to company policies and procedures
- Examine received merchandise for damaged or missing items
- Maintain accurate inventory counts by manually counting quantities and verifying or correcting On-Hand listings on a Telxon handheld scanner
- Resolve discrepancies by recounting or searching for merchandise in or around other storage locations
- Ensure warehouse products were rotated and rushed to the floor
- Complete internal audits to ensure continuous inventory control and mitigate any out of stock scenarios
- Listen to and resolve customer complaints regarding service, product, and personnel.
Education
Associate - General Studies
Texarkana College
Texarkana, TXSkills
Project Management
Additional Information
Sunday School Director
Moss Springs Baptist Church
April 2022 to Present
- Serve as the general administrative leader of the church’s Sunday School ministry
- Responsible for coordinating the work of all Sunday School classes, departments, and other Bible Study groups toward the primary objective of Sunday School
- Evaluate needs related to space, budget, Bible study curriculum, supplies, and other resources; recommend needed actions
- Ensures Sunday School material is ordered and disbursed in a timely manner, maintaining sufficient supply in accordance with attendance.
Church Clerk
Lighthouse Baptist Church
June 2019 to April 2021
- Assist in the preparation of the agenda for all Church Business Meetings, including regular and Special called meetings
- Prepare all official Church documents in order to conduct business with third-party individuals or Organizations
- Maintain an accurate record of all business transactions, comments, motions made in a Church Business Meeting
- Review all minutes of the Church Business Meeting and provide copies for all attendees
- Read the minutes and accepts corrections
- Maintain an accurate church membership roll
- Count money and keep contribution records.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Virtual MSR II
RRCU
02.2018 - Current
Customer Service Representative
Aloha Aire
05.2015 - 02.2016
Nursery Teacher
Happy Days
12.2014 - 05.2015
Call Center Agent
Harte Hanks
06.2014 - 12.2014
Inventory Control Specialist
Wal-Mart
04.2012 - 04.2014
Associate - General Studies
Texarkana College
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