Kelly Frano
Winter Garden,FL
Summary
Proactive Loss Prevention Specialist with a solid background in surveillance operations and incident reporting. Recognized for effective collaboration and swift responses to emergencies, contributing to a safer shopping environment and reduced inventory loss.
Overview
10
10
years of professional experience
Work History
Loss Prevention Specialist
TSI Co.
01.2022 - 06.2025
- Conducted surveillance operations using CCTV systems to detect suspicious activities and prevent inventory loss.
- Monitored store environments to identify and mitigate theft risks, resulting in enhanced loss prevention strategies.
- Collaborated with management on loss prevention procedures and best practices.
- Implemented loss prevention audits, ensuring compliance with company policies and improving overall security measures.
- Developed relationships with local law enforcement to facilitate communication regarding theft incidents and trends.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
Branch Sales and Service Representative
PNC Bank
06.2015 - 01.2019
- Provided product knowledge and support to clients to drive cross-selling opportunities.
- Facilitated account openings and closings, ensuring compliance with regulatory standards.
- Managed customer inquiries and resolved issues to enhance client satisfaction.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Identified new sales opportunities through research, networking, and attending industry events.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
Front End Supervisor
TSI CO
05.2015 - 06.2016
- Mentored staff on efficient workflows and best practices in front-end processes.
- Implemented process improvements, enhancing customer service and operational efficiency.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained new employees on systems, policies, and procedures to ensure smooth onboarding.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Education
High School Diploma -
Apopka High School
Apopka, FLAssociate of Applied Science - Nursing
Seminole State College of Florida
Sanford, FL01-2020
Skills
- Loss prevention strategies
- Surveillance techniques
- Risk management
- Incident reporting
- Policy enforcement
- Internal theft prevention
- External theft prevention
- Collaboration and collaboration
Timeline
Loss Prevention Specialist
TSI Co.
01.2022 - 06.2025
Branch Sales and Service Representative
PNC Bank
06.2015 - 01.2019
Front End Supervisor
TSI CO
05.2015 - 06.2016
High School Diploma -
Apopka High School
Associate of Applied Science - Nursing
Seminole State College of Florida