Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Franz

Westerville,OH

Summary

Well-qualified Human Resource Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

18
18
years of professional experience

Work History

Human Resources Specialist

Ohio Army National Guard
12.2018 - Current
  • Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Collaborated with managers to identify and address employee relations issues.

Customer Service Representative

Discover Card Financial Services
02.2017 - 12.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Merchandising Associate

The Home Depot
05.2005 - 09.2016
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.

Education

Associate of Science - Health Science

Kaplan University
Davenport, IA
03.2016

Skills

  • Microsoft Word
  • Search Databases
  • Microsoft Excel
  • Judgment and Decision-Making
  • Microsoft PowerPoint
  • Microsoft Outlook

Timeline

Human Resources Specialist

Ohio Army National Guard
12.2018 - Current

Customer Service Representative

Discover Card Financial Services
02.2017 - 12.2018

Merchandising Associate

The Home Depot
05.2005 - 09.2016

Associate of Science - Health Science

Kaplan University

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Kelly Franz