KELLY FRESQUEZ
Denver,CO
Summary
Well-qualified, detailed-oriented management professional with years of successful financial experience. Prior positions include a track record of exceeding goals and expectations as a top performer shown through constant increase of responsibilities and duties. Skilled at educating customers on financial products and recommending the best options to meet their short-term and long-term needs. Teamplayer with polished communication skills: verbal, written, interpersonal, presentation and rapport building.
Overview
16
16
years of professional experience
Work History
BANKING CENTER MANAGER
TCF BANK
11.2004 - 01.2021
- Achieved multiple awards including two President Club trips
- Cultivated trust with clients to optimize financial assistance.
- Expanded customer base through client referrals.
- Informed customers about diverse loan products to aid in decision-making.
- Achieved high rates of employee retention and promotion.
- Ensured complete training for personnel in various branch area
- Fostered award-winning performance among team via commitment to customer service.
- Developed streamlined procedures to enhance workflow efficiency.
- Developed agendas for team and district meetings.
- Started and directed an ATM customer project across multiple state branches
- Supported onboarding of branch managers with hands-on guidance.
Education
BACHELOR OF SCIENCE - Finance
UNIVERSITY OF COLORADO AT DENVER
12.2007
Skills
- Customer Relationship Building
- Management
- Team Development
- CRM Software
- Leadership
- Trainer
Timeline
BANKING CENTER MANAGER
TCF BANK
11.2004 - 01.2021
BACHELOR OF SCIENCE - Finance
UNIVERSITY OF COLORADO AT DENVER
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