Kelly Fulford
Hamilton,OH
Summary
Dynamic Lead Sales Associate known for fostering team performance and enhancing customer engagement. Expertise in training new associates and implementing inventory control measures, ready to contribute to a positive retail environment.
Overview
25
25
years of professional experience
Work History
Lead Sales Associate
Dollar General
Hamilton, OH
09.2023 - 02.2026
- Supervised daily operations to ensure optimal store performance and enhance customer experience.
- Trained and mentored new associates on company policies and sales techniques..
- Conducted inventory management activities, ensuring accurate stock levels and minimizing discrepancies.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Bartender
Lebanon Elks Lodge
Lebanon, OH
01.2020 - 09.2020
- Crafted and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Managed inventory levels, restocking supplies as needed to support service demands.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Food Sampler
Advantage Solutions
Cincinnati, OH
08.2017 - 05.2020
- Conducted product demonstrations to engage customers and promote brand awareness.
- Educated consumers about product features, benefits, and usage to enhance customer experience.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Maintained cleanliness and organization of sampling areas to meet company standards.
- Learned and understood features and benefits of products being offered for sample.
- Collaborated with store staff to maintain clean, organized, and well-stocked sample stations.
- Boosted sales of featured products through engaging and informative sampling demonstrations.
- Greeted guests warmly and engaged in friendly informal conversation while explaining product and offering samples and coupons.
- Ensured food safety compliance in all sampling activities by following strict hygiene standards.
- Attracted new customers with compelling presentations of featured products during sampling events.
- Assisted in inventory management, ensuring proper stock levels for successful product promotion efforts.
- Offered customers free samples of selected food products and coupons for discounts.
- Enhanced customer experiences by offering samples and detailed product information.
- Boosted short-term sales of product being demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
Package Handler
FedEx:Ground
Erlanger, KY
01.2019 - 09.2019
- Operated package scanning systems to ensure accurate tracking and timely processing.
- Sorted and organized packages based on destination routes to optimize delivery efficiency.
- Assisted in maintaining a clean and safe work environment by following safety protocols.
- Maintained cleanliness and organization of work area, adhering to safety protocols and regulations..
- Implemented process improvements that reduced package handling time while maintaining high safety standards.
- Monitored equipment performance, identifying maintenance needs to minimize downtime during operations.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded packages into correct trucks.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
- Checked products for damage or other issues before shipping.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Adhered to company quality standards when inspecting packages for damage or defects, taking corrective action when necessary.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
- Maintained clean, orderly work environment free of hazards.
Debt Collector
Zwicker and Associates
Hebron, KY
04.2017 - 08.2017
- Negotiated payment arrangements with clients to resolve outstanding debts efficiently.
- Managed a high volume of accounts, ensuring timely follow-up and communication with debtors.
- Utilized collection software to track account status and document
- Analyzed client financial situations to develop tailored repayment plans, enhancing customer satisfaction.
- Collected on delinquent accounts to reduce overdue balances.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Sales Associate
Family Dollar
Latonia, KY
10.2016 - 04.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Processed transactions accurately using point-of-sale systems to facilitate customer purchases.
- Managed inventory levels, restocked shelves, and organized merchandise displays effectively.
- Trained new employees on sales techniques and store policies to improve team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Talent and Booking Agent
Heyman Talent Agency
Cincinnati, OH
09.2004 - 01.2009
- Negotiated contracts with talent and clients to secure optimal booking arrangements.
- Coordinated scheduling for multiple projects, ensuring timely communication among all stakeholders.
- Developed strong relationships with industry professionals to enhance talent representation opportunities.
- Streamlined booking processes through implementation of digital management tools and systems.
- Led strategic initiatives to improve agency visibility within the entertainment industry landscape.
- Mentored staff on best practices for client engagement and effective negotiation techniques.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
- Ensured timely payment processing for all booked events through meticulous invoicing practices and follow-up communications with vendors or venues.
- Expanded the agency''s roster by consistently scouting new talent and identifying potential partnership opportunities.
- Meticulously tracked expenses related to bookings – including travel costs, accommodations – managing budgets effectively and reducing overall costs for clients.
- Increased client bookings by establishing strong relationships with talent agencies and venues.
- Coordinated event logistics such as sound checks, set times, and equipment requirements, ensuring seamless performance experiences.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Receptionist Administrator
NKADD
Florence, KY
08.2007 - 10.2008
- Managed front desk operations, ensuring smooth visitor check-in and efficient call handling.
- Coordinated appointment scheduling for multiple departments, optimizing staff availability and resource allocation.
- Maintained accurate office records, improving document retrieval efficiency and compliance with organizational standards.
- Developed training materials for new reception staff, enhancing onboarding processes and team performance.
Legal Assistant
Schuer Mackin and Breslin
Blue Ash, OH
10.2000 - 04.2002
- Organized and maintained case files, ensuring timely access to critical documents.
- Drafted legal correspondence and pleadings, enhancing communication with clients and courts.
- Conducted legal research, providing attorneys with accurate information for case preparation.
- Managed scheduling of court dates and client meetings, optimizing workflow efficiency.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
Education
High School Diploma -
Ball State University
Muncie, INHigh School Diploma -
Lawrenceburg High School
Lawrenceburg, IN05-1987
High School Diploma -
Northern Kentucky University
Newport, KYSkills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Cash handling accuracy
- POS system operation
- Staff training and development
- Flexible schedule
- Visual displays and presentations
Languages
Spanish
Limited Working
French
Elementary
English
Native or Bilingual
Timeline
Lead Sales Associate
Dollar General
09.2023 - 02.2026
Bartender
Lebanon Elks Lodge
01.2020 - 09.2020
Package Handler
FedEx:Ground
01.2019 - 09.2019
Food Sampler
Advantage Solutions
08.2017 - 05.2020
Debt Collector
Zwicker and Associates
04.2017 - 08.2017
Sales Associate
Family Dollar
10.2016 - 04.2017
Receptionist Administrator
NKADD
08.2007 - 10.2008
Talent and Booking Agent
Heyman Talent Agency
09.2004 - 01.2009
Legal Assistant
Schuer Mackin and Breslin
10.2000 - 04.2002
High School Diploma -
Ball State University
High School Diploma -
Lawrenceburg High School
High School Diploma -
Northern Kentucky University