Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Gaines

Ceres,CA

Summary

Possesses excellent multitasking and organizational skills. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

3
3
years of professional experience

Work History

Cashier

Walmart
Ceres, CA
10.2023 - 05.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Pizza Maker

Bobs Take N Bake
Ceres, CA
12.2021 - 12.2022
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Cold Presser

Save Mart
Modesto, CA
12.2020 - 10.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Followed food safety practices and sanitation guidelines.

Education

Master of Science - Family Nurse Practitioner

Sonoma State University
Rohnert Park, CA
05.2007

Skills

  • Kitchen Organization
  • Station Preparation
  • Proper Storage Procedures
  • Spoilage Prevention
  • Monetary Transactions
  • Food Processing
  • Rotation Procedures
  • Team Mentoring
  • Restaurant Cleaning
  • Health Code Compliance
  • Cleaning and Sanitizing
  • Cash Register Operation
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Safe Food Handling
  • Returns processing
  • Payment Collection
  • Payment Processing
  • Customer Assistance

Timeline

Cashier

Walmart
10.2023 - 05.2024

Pizza Maker

Bobs Take N Bake
12.2021 - 12.2022

Cold Presser

Save Mart
12.2020 - 10.2021

Master of Science - Family Nurse Practitioner

Sonoma State University

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Kelly Gaines